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About Cmq/oe, Manager Of Quality/organizational Excellence Certification Exam
The Certified Manager of Quality/Organizational Excellence is an expert who is in charge of the process-improvement initiatives and who can have regional or global focus in a variety of service and industrial.
A CMQ/OE helps and leads:
team efforts to establish and monitor customer/supplier relations
supports strategic planning and deployment initiatives
helps develop measurement systems to determine organizational improvement
motivate and appraise staff
manage projects and human resources
analyze financial situations
determine and evaluate risk
employ knowledge management tools and techniques in resolving organizational challenges
Course outline: Body of Knowledge
Part 1: Leadership (25 Questions)
a. Organizational Structures and Culture
b. Leadership Challenges
c. Teams and Team Processes
d. ASQ Code of Ethics
Part 2: Strategic Plan Development and Deployment (15 Questions)
a. Strategic Planning Models
b. Business Environment Analysis
...
... c. Strategic Plan Deployment
Part 3: Management Elements and Methods (32 Questions)
a. Management Skills and Abilities
b. Communication Skills and Abilities
c. Project Management
d. Quality System
e. Quality Models and Theories
Part 4: Quality Management Tools (28 Questions)
a. Problem-Solving Tools
b. Process Management
c. Measurement: Assessment and Metrics
Part 5: Customer-Focused Organizations (20 Questions)
a. Customer Identification and Segmentation
b. Customer Relationship Management
Part Six Supply Chain Management (15 Questions)
a. Supplier Selection
b. Supplier Communications
c. Supplier Performance
d. Supplier Improvement
e. Supplier Certification, Partnerships, and Alliances
f. Supplier Logistics
Part Seven Training and Development (15 Questions)
a. Training Plans
b. Needs Analysis
c. Training Materials/Curriculum Development and Delivery
d. Training Effectiveness and Evaluation
Topics for the Constructed-Response (Essay) Portion of the Manager of Quality/Organizational Excellence Exam
Candidates will be presented with three open-ended questions from which they can select the two. Candidates will have 45 minutes to write the exam.
Their responses will be graded on their knowledge of topics listed below:
CR-1. Leadership
CR-2. Strategy Development and Deployment
CR-3. Management
CR-4. Customer Focus
CR-5. Supplier Management
CR-6. Training and Development
Prerequisites for the CMQ- OE:
Experience
Candidates who wish to sit for the CMQ-OE exam must have full time paid work experience. They must have ten years of job experience in one or more of the areas of the Body of Knowledge. Out of the ten years a minimum of five years of experience must be in a decision-making position.
Education
If candidates have completed a degree from a college, university, or technical institute which is accepted by ASQ, part of the ten year experience requirement will be waived:
Diploma from a technical or trade school - one year
Associate degree - two years
Bachelor's degree - four years
Master's or doctorate - five years
Examination Details:
Exam Duration: Four hours , broken into to two parts
Exam Format: 150 Multiple Choice Questions and two essay questions.
Exam Language: English
No of sessions: Examinations are conducted twice a year, March and October, by local ASQ sections and international organizations.
Registration Policies
Applications received after the first deadline will be charged a non-refundable, late fee charge of UD $50.
Applications received after the late application deadline will be processed for the next examination date.
ExamCertify offers 15% discount for CMQ-OE and CQIA and other IT Certifications material with instant download and 90 days free updates.
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