Customer Service Skills Training

By Author: Angela Martin
Total Articles: 206
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Customer service is the lifeblood of any business. In this struggling economy, customers expect more from every service provider demanding that every dollar they spend represents real value. Customers now ultimately require customer service personnel to go the extra mile every time to ensure continued loyalty. In the effort to avoid further sag in sales, every company should invest the time and energy in the skills training for a customer service team that wins and retains business.


Good Customer Service Skills Training include the following:


Communication skills: Communication is the name of the game - the better you communicate, the better your customers understand your business. Irrespective of the language you speak, make sure it's free of grammatical errors and the rate of speech is neither fast nor slow. Each word should sound distinct. Your tone reflects your mood, so, keep your tone positive, and empathize with the concerns of the customer.

Listening skills: ...
... Don't assume you know what your customer wants. Really listen so that you understand the issues better, and provide an appropriate solution to the customer to make them feel important.

Attitude: Your attitude is reflected by "how" you say rather than "what" you say. Never say what you can't do, but tell what you can do. A negative sentence can be turned positive by the way you say it.

Accountability: When a customer reports an error, apologize rather than giving justifications. Accepting mistakes often pacifies anger and may actually help you solve the issue. Accountability generates feedback which is very important for relationship building.

Professionalism: Be friendly, be courteous, and show respect to your customer. It'll help you build a strong bond and promote loyalty further strengthening your relationship. .


Customer Service Skills training helps achieve issue resolution and thus, customer satisfaction. Build the customer service skills to maintain customer satisfaction and you solidify your company's place in the market.

Providing concrete tools to help managers and HR professionals create an organization culture that encourages accountability through Customer Service Skills Training and leadership training conferences.