Benefits Of Staying Calm Vs. Melting Down

By Author: Steve Robinson
Total Articles: 468
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Travel snafus can easily turn a trip that started off right with a careful review of cheap travel options, such as cheap airplane tickets, discount hotel rooms, and cheap vacation packages into a maddening experience.

Frustrating travel experiences include:

• Planes closing their gates 15 minutes before departure (sometimes even earlier) and not allowing passengers who just arrived at their gates(who were only late because an airline’s connecting flight was late) to board even though the plane is still connected to the airport gangway.

• Arriving at a hotel late at night with a reservation only to be told that there were no rooms left and none available anywhere in the city.

Some travelers choose to deal with such frustrating circumstances by yelling. Almost invariably such behavior does not yield a desirable response.

Savvy travelers have learned that they have to be ready to deal with the ups and downs of dealing with hotels and airports and be adept at handling the unexpected. Kindness to travel employees almost always brings a better result that suffering a meltdown.

Being ...
... nice gets travelers much farther usually than being rude. Almost always the person you are dealing for regarding a travel problem is not responsible for what happened. Screaming and berating travel representatives is seldom productive. Killing them with kindness tends to work much better.

The following are suggestions on how to get the best treatment from travel employees:

• Always be chatty and friendly when checking into a hotel. Make a point of asking if the room assigned to you is a nice room and whether a nicer room is available.

• If a room is not to your liking, because of its location, or any other reason, ask for a better one. You can often improve your room by simply asking, regardless of your frequent guest status.

• When you are a member of a hotel’s loyalty program, it never hurts to make a point of mentioning it.

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