India – The Ideal Place For Contact Center Solutions

By Author: DevBPO Outsourcing
Total Articles: 78
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India has a vast experience of working with various kinds of customers in different businesses. Corporate giants in Japan, Europe and the United States as well as a lot of Fortune 500 companies are taking advantage of the expertise of the Business Process Outsourcing companies in India to reduce costs without compromising on the quality of services. Offshore Business Process Outsourcing to India has the following advantages:
• Timezone benefit: The timezone difference between India and other nations like the United States, the United Kingdom and Australia makes India a very good choice for companies exploring to offer their end consumers with 24 by 7 helpdesk services or customer support.
• A massive English-speaking population: Another advantage India has is that it has a huge pool of English-speaking experts that are able to deliver first-time solutions for customer calls.
• Wide range of services: Indian Business Process Outsourcing Companies provide a comprehensive choice of services ranging from Data Extraction Services to Ebooks Services ...
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• Advantageous government policies: The Indian Government’s favorable policies have backed the development of ITES (Information Technology Enabled Services) industry. A number of the positive actions taken by the Indian government to emphasize this commitment are:
o An autonomous Ministry of Information technology was established to speed up fast approval and implementation of Information Technology projects and to make the regulatory process more simple and efficient.
o Establishment of STP: STP(Software Technology Parks) have been established with state-of-the-art telecom facilities and Information Technology infrastructure. These Software Technology Parks deliver a “single window clearance” for each and every regulatory compliance matter.
o A 100% foreign ownership is allowed in the ITES sector unlike other industries where foreign ownership is limited.
• Efficient communication networks: Due to the privatization and a huge decline in the tariff of cellular, internet and telecom services, India has an infrastructural benefit unlike previously. Global companies can pull this to their advantage.
• Approach to leading practices: Providers of offshore call center services in India have the ability to deliver an assortment of offshore call center services as they have experience in working with clients in numerous different businesses. They can give corporations admittance to an expert knowledge base.
• Enhanced resource allocation: Taking advantage of the expertise of offshore call centers of India can aid a company to shift its attention from transactional undertakings and presenting value-added company analysis.
Therefore, in this manner, India has scores of benefits that can help its offshore call centers offer and deliver cost-effective solutions like Data Processing Outsourcing to international organizations. Moreover, there are many professional and expert Business Process Outsourcing Companies that have established themselves in India. And there is no reason why one should not take advantage of their services. The only catch is to find the right Business Process Outsourcing Company!