Make Exit Interviews Effective

By Author: Naman Vohra
Total Articles: 133
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The HR community is well aware of the benefits of having a well thought-out separation policy in place. Exit interviews are an integral of whole employee separation process. However, the workload does not allow the HR professionals to do full justice to it. While the whole process can be outsourced, the effectiveness of the whole process stills remains the responsibility of the company's HR department.

It is best to at least sit and strategize the whole process. This will help the third party in coming in sync with the company's objectives in a better manner. As it is, there are many benefits of exit interviews which may or may not be of relevance to the company. Focusing on the main purposes for conducting exit interviews will help in extracting better results.

Exit interviews are fruitful only with the collaboration of company's as well as service provider's efforts. There are few points that a company should keep in mind when planning to take on the exit interview process.

1. Lay out the objectives of the exit interview process- effectiveness of exit interview can only be measured on to what extent is ...
... the process is helping in attaining the objectives set out for it. Thus, it is very importance to first lay down the objectives an organization is striving to achieve through this exercise, and they deliberate on the its execution part. Objectives also ensure that the execution is going in the right track and the process is being maintained properly.

2. Rope in a third party expert- it is always wise to take help from an expert. HR community understands that it is burdened with lot of responsibilities which may affect the effectiveness of the exit interview process adversely. Besides, it has also been observed that exiting employees are more candid with a third party entity than with the company’s HR.

The process undertook by a third party concludes with well charted out analysis and comprehensible results.

3. Put the findings and observations into use- the analysis report is as good as the action taken upon it. The findings through exit interviews, as mentioned above, helps in gaining an insight into various aspects of an organization which can also help in rectifying few problem areas. So it should be ensure that the findings are being heeded and the necessary actions are taken so that desired objectives such as reduction in attrition can be taken care of.

~ Naman is associated with a leading background screening company that specializes in Exit Interview Survey