Dining Plus Complaints

By Author: Chakshu Vadehra
Total Articles: 8
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Dining Plus identifies itself as a very handy tool when it comes to making payments regularly and frequently. For a discount card, Dining Plus gets the best of two worlds. On one hand the card holder gains access to the most prominent of the places in the city and on the other huge discounts are availed on every purchase. A few of the instances have however raised serious concerns over the realization of benefits with the card. Most of the Dining Plus Complaints come on account of ‘non-acceptance’ at some of the outlets. The feedback reveals that the card got rejected in some cases when it was shown at the counter, in spite of the location being on the list. The managers were either ignorant about the card or they simply refused to take the card. This was pretty much a concern as Dining Plus earned its credibility for being able to offer a wider coverage on locations. Earlier also the customers offered a positive word of mouth on the acceptability of the card at different and diverse locations.

Dining Plus was quick to address the problem. The complaints were given a thorough investigation only to reveal a discrepancy ...
... in the list. The dissolution of the MOUs ‘Memorandum of Understanding’ were not updated on the current list of locations. The management at Dining Plus regularly reviews its existing associations in order to have the most eligible of the outlets on the list. The services of the mystery shoppers and independent investigators are taken to make sure that the service level standards are being met on a consistent basis. Any deviation on the set standards calls for a company wide discussion and the subsequent dissolution of the MOU under no observance of corrective measures. Unfortunately this alteration on the list couldn’t be amended on the online portal leading to the cards being rejected at the defaulters end. The Dining Plus Complaints were taken to notice and every aggrieved customer was called back by the customer care division. The situation was explained to every one of them along with a mention of regret on the same.

Dining Plus stands for customer satisfaction and makes sure that quality remains the mainstay of the business. The periodic review of the locations on the standards and service level criteria is observed religiously to make sure that customers find the place a match to their expectations. Unfortunately, in this instance the online list couldn’t be amended for the most recent of the changes. The clerical error led to a sudden inconvenience to some of the Dining Plus Customers. The company now makes sure that every alteration or addition to the existing list on locations is instantly updated on the net also. The new card holders are now being provided with the most current list on locations. The customer care number is also being flashed on every card just to make sure that the customers are just a call away under any inconvenient state.

Author Bio:

The Dining Plus ComplaintsDining Plus Complaints were taken to notice and every aggrieved customer was called back by the customer care division. The situation was explained to every one of them along with a mention of regret on the same. For more information please visit at our website Diningplus.org