A Comparison Between Digital Phone Systems And Ip Phone Systems

By Author: billpn elson
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Here we will see the advantages of IP based systems over traditional phone systems.

Many of the IP based systems are particularly hybrid; they can handle traditional phone lines as well as Voice over Internet Protocol (VOIP) also. So these kinds of systems are best suitable systems for small and big business to handle both the communication styles from a single system. IP based VOIP lines mainly provided by ITSP and these kinds of trunks can replace or augment the traditional phone lines also. Having said that, many people are buying IP Phone systems today and STILL using traditional Phone lines because they either don't trust the internet or don't understand SIP Technology that well or don't have the upload bandwidth it takes to sustain these type of phone lines. But they LIKE the idea of buying an IP Phone system because it provides the FLEXIBILITY to use traditional phone lines OR VOIP Lines or BOTH.
But the appeal of IP Systems goes FAR BEYOND the fact that you can do IP Trunking.

Here are my Top Reasons why IP Phone Systems are incredibly beneficial and result in drastic cost savings and why Digital ...
... Systems are dying:

1. An easy to use interface of programming makes it much more easy and comfortable for users. IP systems are consists of graphical users interface which allows the users to make changes from anywhere and that to can get reflect instantly.

2. The ability to move your phone by simply unplugging it and plugging ANYWHERE on your Network where you have Ethernet.

3. How about application interface where you can make a phone call from group9.com.au or CRM or Outlook. Or the ability to call anyone in your contact's list from outlook.

4. Some of these systems can handle call recording, allowing you to record conversations by simply pressing a key and then archiving these to an external storage area.

5. IP Systems cut cost of Wiring in HALF. So if you are moving to a new place and where you normally have to provide a VOICE and DATA Cable - you would NOT need to do this anymore. Most IP Phones have a 2 port switch on them - allowing you to plug your PHONE into the Ethernet Wall Plate and your PC into the back of the phone - therefore only requiring 1 Cable to the desk NOT 2. This cuts cost of cabling by 50%.

6. Call Detail Reporting is often built-in to many of these systems. The ability to find out just about anything you want about incoming or outgoing calls and produce reports that can translate into TIME BILLING and providing important information on where your callers are finding you (i.e. having them dial a different Phone Number for certain add campaigns) or how about tracking what your call center is doing, or Sales reps, or who called us today? Etc.... Of course these reports can easily be exported into a multitude of formats making them easy to manipulate for many reasons.

7. The ability to have a Phone in your house or another location and to be able to use the office's Dial tone is beneficial too. The remote user appears as if they are working at the office. So if a call comes in - it can be transferred to that remote user (wherever they have that IP Phone plugged in) and the caller has no idea that the remote user is working from home or from anywhere in the world (where broadband is available). Working remotely can cut costs of Travel, time, gas, etc... and quickly and easily enables remote workers. Just think: no added desks, real estate, electrical, supplies, etc... etc... Teleworkers can take their office phone, plug it in, and off they go. Their extension remains the same and is totally transparent to the caller.

8. If you have more than 1 Office - the ability to have 2 systems - and the ability to do an extension to extension DIAL and of course when that happens - you bypass any tolls (no long distance) not to mention the ease of talking to someone by just depressing their button or extension. Another cost saving.

9. The ability to have very flexible "find me follow me" - For example - if you are out to lunch and are expecting an important phone call - the system can easily transfer that call to your cell phone. In the case of SOME large Enterprise (yes, expensive) system, the Cell phone can even be a MOBILE EXTENSION - meaning that you can transfer BACK the caller to an INSIDE EXTENSION from your CELL PHONE (or put them on hold and them hearing your CORPORATE ON HOLD messages). Now you can DROP that expensive CALL FORWARDING (multiplied by every line you have) and drop the afterhours answering service since calls can be forwarded ANYTIME ANYWHERE.

In short – Avaya Phone Systems/ IP Systems are here to stay and are definitely where EVERY Phone vendor on earth today is going. SIP is the ONLY ratified standard of telephony today. Simply putting it "If you ain't SIP, you AIN'T" and you won't connect to tomorrow's applications or phones or systems.