The Live Chat Software To Provide Good Support

By Author: alisha singh
Total Articles: 29
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The live chat Provide Support enables the company to offer its customers the highest level of service in order to instantly solve the technical problems of their products.

The service provides live chat Provide Support makes premium membership more attractive.

The live chat Provide Support offers the company a significant advantage to help boost sales of premium accounts with the resulting increase in revenue.

The challenge

Companies that belong to the software industry are also included in the field of customer service, as they can not avoid customer support. In fact, for software vendors, good customer service translates into a competitive advantage.However, for companies with a large customer base, the support option via the live chat can be impractical. It takes more staff time to provide instant and personalized assistance is expected of this service. The challenge for these companies is to find a way to provide a high level of customer service, while optimizing staff time and the budget of the customer service.

Articulate ®, a software provider of cutting-edge e-learning based ...
... in New York, initially offered the live chat to all existing customers including potential. However, to have more than 12,000 customers, the company saw that it could not meet the avalanche of requests for assistance generated by the system.

The solution

Just as he did in adopting Provide live chat Support (whose price, efficiency and ease of use were key factors in this obvious choice) the company concluded to give an innovative use this system. Instead of offering assistance through chat live all customers or visitors to your web site, Articulate decided to include this service Provide Support in your Premium membership plan.

The Plan Articulate Premium Membership is offered to customers through the purchase page of any software product. By paying an additional fee, customers get several benefits, including: Live Chat ("unlimited Direct assistance through online chat to talk about the problems they may have with the support team in real time"), free updates and acquired software updates to get the full version, unlimited priority email support and many more advantages.

Premium Membership Plan is a popular choice among the largest customers of Articulate who obviously are companies with bigger budgets, although the plan is presented to each client as an economical option that includes unlimited technical support and customized automatic product update. Campaigns is also part of the company's ongoing business of e-learning. For example, with potential customers, including those who have opted to try a demo version or participate in an online seminar, contact that business always include the information in his presentation on the Premium membership plan.

Articulate's decision to convert the live chat for website a key component of its Platinum Membership Plan has been an unqualified success. Ultimately, it helps the company to differentiate itself from its competitors and add value to your product. And the industry has taken notice. Due in part to the company that makes use of live chat Provide Support, Articulate was named by Association of the Support Professionals as one of 10 best websites of 2007 assistance.

The advantages of live chat Provide Support

The live chat Provide Support allows customers Premium Membership Plan engineers connect with customer service "Level 2" for an instant solution of complex problems.

Assistance through the live chat is one of the main reasons that customers choose the Premium Membership Plan

Adherence to the Premium membership plan is a key element of the company's business strategy.

Customer Service class without a marked increase in staff: Converting assistance through live chat part of your Premium membership plan, the company has reduced the previous chat overload within 20 consultations day.

This article is brought to you by Alisha,AwebDesk's user education manager. AwebDesk provides live chat software and live chat for website in which you can empower your customers with all live chat software features. Now live help softwares have GEOIP & social media integration.