Benefits Of Outsourcing It Support Services

By Author: Miguel Ribeiro
Total Articles: 2
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Benefits of Outsourcing IT Support Services

What are the benefits of outsourcing IT computer support and help desk services? One of the major issues businesses struggle with is whether or not to outsource their IT needs. While the idea of having a team of IT computer consulting professionals at your location, to handle all of your questions and requests may sound appealing, it may not actually be completely efficient or cost effective. Outsourcing should be viewed as strategic move that can allow business to gain a competitive advantage and reduce costs.

According to the recent study completed by International Data Corporation (IDC), the premier global provider of market intelligence for the IT market, the overall number of companies outsourcing their IT needs to external companies and maintain networks will continue to rise. The study also found that 92% of businesses using external managed service providers "will either increase or maintain the value" of their service agreements.

Here are some of distinct benefits to sending your IT needs to a professional service provider:
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• Cost Reduction: The average tech professional, with at least five years of experience, is worth approximately $60,000 salary per year, plus benefits and vacation. That is just for one person. Outsourcing can be used to get lower cost base, which allows reduction in IT operation costs while maintaining service quality. This enables the company to free additional finances and focus on growing its core competencies.

• Better Service: When you contract with a managed service IT provider, you receive proactive 24/7 network management and monitoring, with priority service and help desk support service. There are no worries about what happens when your own IT employee takes a vacation, gets sick, or finds a new job. You will always receive the same level of support.

• Hidden Costs: Internal support often comes with many costs that are not always clear initially. These costs can come in the form of difficulties in hiring, ongoing training, and retaining skilled IT staff.

• High Level of Knowledge: IT support companies have a very high level of knowledge of even the most complicated issues and they adept in managing many different environments, software, hardware and business processes. Ongoing training and certifications are offered by technology partners such as Microsoft, to ensure that service providers maintain a high level of skill and expertise.

• Challenges are Welcome: professional IT service providers love to take on new challenges and create new solutions to customer business challenges. This can work wonders for your company as you will not have to worry about one employee becoming bored, losing interest, or rehashing the same material time and time again.

In short, when a company chooses to hire an outside firm to handle their IT needs, rather than hire someone to remain in house; they are getting a much higher level of expert service, with more dedication to their specific IT needs. IT companies are very focused on all aspects of business and take great pains to ensure every last detail is covered.

The choice in the long run is inevitably up to the business owner or upper management. That being said, partnering with IT management firm, businesses can regain their focus on the core competencies and so create a sustainable competitive advantage.


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