Why Do You Need A Customized Crm?

By Author: Ruth Jackson
Total Articles: 51
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All most all industry with different domain has implemented Microsoft Dynamics CRM because of its flexible feature and easy deployment facility. It gives wide range of ‘out of box' feature, by the help of which one can manage his business. But still there are few extra requirements arise when one implementing it, for which he needs some customization, work on it. Dynamics CRM Customization needs some special skillset. It is depending on the kind of customization work or needs as well. An education hub, a tallest player in the field of education domain in USA market implemented it in his education business. He hired a MSD CRM Consultant to help him to do his job. But the consultant has not helped him to customize at some extent with few of its ‘out of box' functionality. The education hub wants some more customization work on his existing email system. He wants to add a Gmail connector or importer in his email server.

The Gmail contact importer is a MSD CRM 2011 plugin that will import all his customer contacts from Gmail Account ...
... to its "Contacts Entity". This will help him in importing his customer contacts directly from Gmail Account to its Contacts Entity simply by giving your Email Id and Password. The customized plug-in will work for the On-Premise/IFD deployments where GAC can be accessed. Another feature of the Importer plugin he wants to develop is that it prevents the entry of duplicate contacts in the System. I.e. while importing the contacts, it automatically checks the presence of the contact. If found it simply updates it else it creates a new one. This piece of Customization or MSD Development needs skills for certified expert to handle it. The education hub searched for many offshore MSD development company in India, finally he contacted Mindfire solutions, a leading Dynamics CRM Customization company having more than 25 certified developers. They developed a Gmail Contact Importer which is compactable with CRM version 2011. Now the client is doing well in his business as a leading education service provider in USA.


Mindfire Solutions, 12 year's old software development and testing company has extensive experience in MSD Development, MSD Customization service for more than 6 years. It is counted as leading company on MS CRM application services in India. Several of its experts are Microsoft .Net certified as well as having certification on CRM version 4.0. The export MSD team has deep knowledge on customer relationship management version 4.0, 2011 and online version as well. The team has executed many offshore projects on customer relationship management with different version successfully across the domain with different complexity. The range of services provided on MSD on version 4 or 2011 development services are customization service on it, MSD Custom workflow development, Plugin development, Plugin integration, Third-Party integration, Custom SSRS Report Development on MSD application, Remote Support to maintain Dynamics application, Custom MSD Development, Online Dynamics development, MSD implementation, Dynamics Upgradation, MSD Utilities development and development of lines business on XRM services. The other service Mindfire solutions provides are customer relationship management Consulting, Installation of Role-based security definitions, Implementation, Configuration and upgrades.