Why A Smaller Web Hosting Company Will Benefit You?

By Author: Gary Agar
Total Articles: 11
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The smaller UK Web Hosting companies are taking a greater market share from the larger names as they see customer service as the differentiator and where they can gain a competitive edge. The following are where these companies are focusing their strategy and the primary reasons why:

Prompt Responses - They will actively ensure that the core team of people are constantly monitoring and be available to react to phone calls, incoming emails, Live Chat and a Help Desk if they have one. Sales are important to grow a smaller business and hence you'll get the response you expect.

On time delivery - This is usually another strong factor with smaller web hosts, they will delivery a Web Hosting package, VPS or UK Dedicated Servers on time when it's best for you. Larger companies will be dependant on the staff they have working at the time and you will have to fit in with them.

Personal Attention ...
... - The smaller UK Web Host will see this as critical to the strategy to know you by name and get to understand your business needs and requirements. You're not just a number and this way they can help you grow, which in turn helps them grow. It's a win, win situation and will really benefit small business start-ups who need more help on the internet.

Customer Service - The smaller companies have a smaller hierarchy which will involve the MD and management team which are usually heavily involved in the customer care side of the business as they see this as the motivation to success. In addition, you'll notice that they will conform to very high standards and this will be evident in their overall business approach.

Technically proficient - These companies probably are technical the best you'll find and they will go that extra mile to ensure customer satisfaction. They will ensure 24x7 hosting support together with expertise in Linux, PHP, MySQL and CPanel control panel. They will give you detailed advice on UK shared web hosting, Virtual Private Server Hosting and Dedicated Servers. Having a dedicated support team with this kind of experience is vital to keep you and your website available and operational.

Affordable Services - This is where the smaller Hosting companies will excel because there are no large management overheads as the most of the services supplied are offered by the main team members in the business. Not only do you get great value for money but you actually get access to the top people who are running the company and who have many years in the business. You can use this and get some great free advice from these people.

Testimonials - There are sceptics out there that think testimonials could be fabricated but there are a lot of customers who actually want to thank their UK hosts for helping them especially when they are trying to get the website uploaded to the server. The relief of doing this after many days or weeks of development usually results in a great thank you which should be promoted.

Help Desk - Another factor where the web host is moving towards customer self service where you can request a ticket 24x7, monitor progress and view the threads easily. This way you'll always be able to reference previous conversations, requests or problems easily should you need to. The departments will usually include all of those that exist so you can post tickets to the appropriate team.

Author: Robert Lee, Jomongee Internet Services

Distribution By: The team at Jomongee Internet Services are available to serve you the customer and friend. We also offer UK web hosting and Internet solutions such as online marketing and e-commerce web design functionality. Jomongee provides a breadth of Internet Services with a depth of experience - from hosting to website development and right through to promotion giving you all that you need to start and maintain your very own website. We strive to be the best and will offer the ultimate in quality service. Professional, customer focused and friendly, what more could you ask for?