Telephone Systems

By Author: Ringo Bell.
Total Articles: 2
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Telephone Systems in the work place - are they appreciated by MDs?

Are chief executives mis-guided?

Frequently they’ll inform their managers that they have to achieve savings on their estimated expenses -the usual result of this is that maintenance just gets cancelled on everything other than what keeps everyone in work. Cutting the salary bill is perpetually a target, but getting rid of long served employees is expensive and you actually lose a great deal of know-how that is hard to replace in the short term.

Forcing down the costs of gas and electricity is high on the agenda as is that for the phone. But ask yourself this - hasn’t a department head who is worth his salt already pared these to the bone annually?

It is a fact of life that we don’t like forking out for insurance premiums, but we are really delighted we did when the inevitable comes to pass and we are unable to employ the service of some strategic piece of equipment. Characteristic items are the telephone systems in our offices and factories. They are used all day, each working-day by the greater number of our staff in one form ...
... or another. The installation might be old or new, but will have been an expenditure of £1,000’s of pounds - and in some cases, tens of thousands.

When you relate the slice of the company’s running costs taken up by telecommunications you won’t be surprised to learn that the annual figure (that’s the sums for calls and any support contract) is less than 1 week’s wages for the entire workforce!

So making economies here is of little influence on company efficiency. It would be much wiser to develop productivity by squeezing more out of our investment in our technological infrastructure. That is to help personnel to save time on dialling consumers and answering enquirers and finding out how our lavish advertising campaigns are increasing our trade.

By tracking DDI usage through advanced applications (e.g. CMS on Samsung’s OfficeServ7000 telephone systems) we can quickly identify which channel is having the maximum impact. Producing simple reports in-house from your own data-bank is far cheaper than asking an external agency to tell you.

By all means make sure you’re not paying over the top on your bills, but be certain that you are not missing out on valuable data-capture and interrogation that can act to stave off spending monies that don’t produce practicable returns.

For a frank chat on achieving the most from your telephone systems feel free to contact TelephoneSystemsDirect on 0800 652 8052.

Ringo Bell is the author of this article on Telephone Systems UK.
Find more information on Telephone Systems UK here