Reverse Logistics And Service Parts Logistics

By Author: fgs flextronics
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With FGS Service Parts Logistics (SPL), we manage all of the Supply Chain logistics and restocking processes essential to the efficient operation of reverse logistics, repair and refurbishment services. By combining these product fulfillment/distribution capabilities with FGS returns management service, we provide fast, efficient, on-time delivery of field replaceable units (FRUs) and customer replaceable units (CRUs) to your field service network, authorized service providers (ASPs) and end-users.
FGS recognizes the importance of effective Reverse Logistics Operations as a vital component of an end to end Service Parts Logistics supply chain service offering. Maximizing warranty recovery and material re-use are key objectives for FGS and their customers.

FGS reverse logistics processes have in place dedicated RTV (Return to Vendor) materials teams and have developed advanced system solutions to ensure they get the best results on behalf of their customers. Reverse logistics and RTV are processes which insist on a finite level of detail to be effective, and FGS manage ...
... all the process steps on a serialised inventory basis ensuring that tracking of that detail is possible.

The keys to successful reverse logistics processes are velocity of product movement and transparency of costs through all the process steps, including:

Physical receipt and customer order handling

In and out of warranty product identification and warranty determination

Counterfeit parts identification processes

Inspection, functional testing and disposition

- Working directly with over 100 OEMs/ODMs, FGS’ RTV materials teams drive compliance to terms and conditions

- Manage supplier order book and expedite supplier turn around for repaired material and credit payments

FGS’ Defective Parts Repair solution and reverse logistics processes provides:

Testing; diagnosis; whole unit repair; component level repair; remanufacturing; recycling & e-waste; data analytics; remarketing and resale.

Systems and processes that strengthen quality improvement initiatives, and Industry-leading recovery processes that lower scrap cost

About Flextronics Global Services

Flextronics Global Services (FGS) is a strategic business unit of Flextronics and one of the most respected global providers of logistics and aftermarket services. Our comprehensive suite of services are fully optimized to the specific requirements of our customers operating within the computing, consumer digital, infrastructure, industrial, mobile and medical markets.

Our expansive global infrastructure consists of over 25 sites and 12,000 employees strategically located across 17 countries throughout the Americas, Europe and Asia.

How We Operate successful reverse logistics processes

We operate with a clear understanding that how your multiple channels and products are serviced, is an extension of your brand. By leveraging our globally-integrated operations, supply chain network and IT systems we have the unique capability to offer globally consistent logistics solutions for your brands.

By continuously linking the flow of information from the forward and reverse supply chains we will create an integrated closed-loop throughout the lifecycle of your product. In doing so, we will drive the flow of information amongst your supply chain constituents, unlocking efficiencies previously not identified, and delivering tangible value to you and your customer now and in the future.

We render you with brilliant Warehouse Management solutions that help to get cost down and make customer satisfied with quick delivery of products and services.