U.s. Debt Collection Agencies: An Industry Analysis

By Author: Bharat Book
Total Articles: 604
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This newly updated bestseller by Marketdata examines the $12 billion business of debt collection agencies. Complaints by consumers about harassment by collectors still exists and tops the list of complaints to the FTC. With the recession, it has gotten worse, since it has become more difficult to collect on (liquidate) accounts. Lots of accounts are being placed, but colleting is more difficult, since many consumers are still out of work, have high debt service loads, face high gas prices, and are struggling to pay for the necessities, with little left over to repay debts. http://www.bharatbook.com/market-research-reports/finance-market-research-report/us-debt-collection-agencies-an-industry-analysis.html

Collections is a fragmented business of 4,500 mostly small firms. Major consolidation has taken place amongst collections agencies since the late 1990’s, and one firm, NCO Financial Systems, now accounts for $1.5 billion in sales, by virtue of acquiring its biggest competitor ...
... (OSI Solutions). Technology is making firms more efficient and profitability had risen until the recession hit. After a period of strong growth from 1999-2004, top-line revenue growth has slowed substantially – only 3.9% last year. Industry receipts fell by nearly 10% in 2008-2009—the first time in 20 years. Future growth will have to come from untapped niche segments such as healthcare accounts, legal, cell phone bills, municipal government, and outsourced IRS tax debt. Marketing Research

The study examines industry revenues/growth, competitor profiles/rankings, consumer debt trends and industry issues, extensive operating ratios, etc. Covers national revenues (1987-2010 actual, 2011 estimates, 20012 & 2016 forecasts), latest Census data industry operating ratios. The study examines consumer debt trends, foreclosure trends, bankruptcy trends, the debt buying market, outsourcing, status of IRS tax debt business, major market segments and more.

Contains 49 tables and charts. This report is also sold by chapters. Call for prices.
Introduction: Report Scope, Sources of Information, Methodology 1-5

Executive Overview of Major Findings ($300) 6-28
* Discussion of major findings, status of the industry, industry structure, nature of the profession, major trends affecting collections agencies, industry receipts: (1987-2010 actual, 2011-2012 est., 2016 forecast)— major competitors’ mkt. share, consolidation, collection methods, recovery rates, debt buying, effects of the recession, mkt. segments, commercial vs. consumer accts., new technologies, latest Census ratios, consumer debt trends/other demand indicators, other industry analysts’ opinions – highlights of ALL study chapters.

Nature & Status Report of the Industry ($175) 29-41
* Definition & characteristics of the business: history & development, Census NAICS codes, how services operate, no. of services nationwide/recent consolidation/mergers
* Status Report: Number of agencies in U.S., profitability, growth, no. of workers, effect of the recession, etc.
* Findings/opinion of Kaulkin Ginsberg, ACA trade group, Faulkner & Gray (recent surveys, discussion of major trends)
* Collection Techniques: discussion of “traditional” collection techniques & how agencies operate (letters, phone calls, legal action, use of operatives), what methods work best, current recovery rates, contingency fees, customer specializations.

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U.S. Debt Collection Agencies: An Industry Analysis

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