Phone Systems For Small Office

By Author: Ringo Bell.
Total Articles: 2
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Unless you are burdened by being a manager or director you’ll be in a room with other workers. As a rule, through lack of space, desks are arranged together and if you’re luckless, your neighbour will be one with a loud voice that they do not lower when they’re speaking on the phone.

It is then quite difficult to hear yourself speak, or to listen with any concentration to your callers if they are involved on the telephone at the same time.

The other snag that arises in large open plan offices such as Call Centres is ambiant noise pollution. Today’s trendy decorations are bare sound-reflective walls, hard surface wood-effect furniture and plastic or metal seating; very little in the way of sound deadening fabrics.

One of the resolutions to these difficulties is the installation of acoustic ceiling tiles as well as screens or partitions. In open-plan spaces these can be fifteen hundred cms tall to constitute departmental seclusion while in-between work stations, a half-height screen attached to the edge of the desk-overhang provides adequate privacy and a pseudo wall for affixing notices to.

Unfortunately ...
... these are not the panacea to invasive noises. Our phone system handsets still pick up voices through the receiver microphone and this is to a certain extent fed back into the ear piece. So in these environments the solution is to resort to noise-cancelling headsets. There is a two-fold advantage derived from this. Firstly it frees up the person’s hands so that they can record data into their computer keyboard while in conversation, or to jot down notes with pencil and paper. Secondly, if the headset is DECT or BlueTooth , it enables the person to walk to a more peaceful location for added concentration on the subject matter under discussion. Also, while you’re away from your base, you can answer calls by easily pressing the button on the earpiece.

Plantronics, Jabra, JPL and Sennheiser produce a comprehensive range of models that will be acceptable to most people. Prices are from as low as £28; so it’s not costly to deal with your problems.

But before deciding on a purchase of one of the many NC-headsets available on the market, check out its compatibility with your phone system’s terminals. For users of Samsung OfficeServ and older DCS or iDCS, you’ll be pleased to know they are, and readily accepted.

For more guidance or to discuss this subject contact the team of telecoms professionals on 0800 652 8052. You’ll receive sincere advice on this or any other Phone Systems for Small Office related matters.

Ringo Bell is the author of this article on Telephone Systems UK.
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