Advantages Of Call Answer Services Over Voice Activated Menus And Machines

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There was a time when you could call someplace and get a real live operator. Those were the good old days, when you could speak to a live person, even if it wasn’t the one for whom you were calling. The digital revolution has brought us a massive boom in technology, some of it great and wonderful, and some of it lacking in that necessary aspect: humanity. One of the digital generation’s greatest errors, by far, is the invention of the voice activated menu. Most would rather reach a business telephone answering service. At least then, you can be certain that someone is getting the message. You know someone is actually hearing you; understanding your concerns. A business telephone answering service is a group of highly trained, experts who do nothing but provide telephone answering services. That’s it. That’s all they do, day and night, every day. Companies providing call answer services have gathered and honed the skills of hundreds of operators who know what they’re doing. There’s no more need to sit through the robotic menu saying, “To hear this menu in English, press one, Para escucharestemenú en español, ...
... presione el número dos.” A call answer service connects you to a real live person, who will take your message down word for word, and deliver it to the appropriate person at the very nearest opportunity. There’s no waiting, no pacing the room with the phone pressed to your ear, no switching arms as one, then the other, goes numb. If the person you are trying to reach is unavailable, the call answer service is. As an added bonus, a call answer service NEVER makes you wait an hour to reroute you to a machine that will tell you “the inbox for the person you are calling is full, please try again later. Goodbye. (click).” THAT is infuriating!


But a machine guarantees my message will be heard exactly as I said it.


Are you sure about that? One of the major disadvantages of a machine is that you can never be certain if it’s working properly. We all know that sometimes it isn’t. What if you’re calling a doctor’s office and you’re distraught because you’re uncertain whether or not you have an emergency? Wouldn’t you rather reach a call answer service that could clearly understand you, even ask questions to obtain more information, and if need be, contact that doctor immediately? Or, let’s say you’re calling a purveyor for your business, and you need a question about your order answered by noon the next day. Can you be certain a machine or inbox will be checked in time for your message to be delivered? There’s not even a guarantee that they’ll check their messages. A business telephone answering service will hand deliver your message directly to the person for whom it’s intended.

Kris Leeds is a freelance writer for Anser.com, a leading provider of business telephone answering service. For more information on call answer service, please visit at Anser.com.