Make Your Hotel Guests Remember Your Services

By Author: Hamad Subhani
Total Articles: 37
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In the hotel industry image is very important if you want to generate business on a regular basis. So hotel and resort owners have to be very careful that their guests check out with a positive impression about their stay and services. If any of your guests post negative comments on any social networking website than it can damage your reputation. On the contrary if they post positive or good comment on these websites like Facebook, Twitter or Google Plus than it can work well for your business. Both small and big things influence the staying experience. So there are many things which you can take care of so that there are only good reviews about your establishment.

In an average hotel towels are also supplied. If your hotel or resort falls in the premium category, then it becomes important to supply towels and linens of good quality. The shape and length of the towels should be fit and of good size. It would create a very bad impression if they are too small length or too thin.

The mattresses that you provide should be of the utmost quality as many people just go to hotels for relaxation. The guests should remember ...
... the delightful experience for a long time.

Resorts and hotels targeting families with kids should also take care of the entertainment for the kids. You can provide welcome packs for kids that could include things like games, colors, books, puzzles, etc. Thus if kids are happy so would be their parents.

There are many resorts that offer a kitchen and living room along with the bedrooms. Here they should provide basic kitchen appliances for convenient cooking like a toaster, oven, cooking gas, utensils, kettle, blender, coffee-maker, etc. This would really impress the guests. Make sure they are all in working condition and shock-proof. Don’t forget to include the basic amenities and paper products like kitchen foil, liquid hand wash, garbage bags, plastic containers, toilet papers, etc.

Provide genuine and up-to-date information in the form of guidebooks and maps. The tourists expect you to provide recommendations about restaurants, places of site-seeing, shopping places, etc as they are new to the city or town. Arrange tours and special packages for the in-house guests.

You can also provide a welcome basket for your special guests where you can keep some exotic fruits, jams, scented candles, chocolates, etc. Thus these are some things which you can do for your guests to get the goodwill and a positive response.

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