An Efficient Way To Reach Customers Through Intelligent Dialers

By Author: Joseph Paul
Total Articles: 233
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Auto dialer is very beneficial for companies whose business majorly depends on reaching customers through phone calls. By the use of auto dialer a company can make three times more call than manual dialing. Auto Dialer is a computerized phone dialer that automatically calls the phone number saved in its memory. It has features like redialing the number in case the call is not answered or playing a pre-recorded voice message. Once the call is answered, the call can be connected to the next available live agent. This technology is useful for both the telemarketing companies and the customers since it saves them from waiting for the call to be answered by any available agent.

Some of the salient features of auto dialers :

1. Voice broadcasting: A pre-recorded voice message is played when the phone is answered. It saves a lot of time of the agents and makes them available for other customers. A large number of people can be contacted through this way and information can be provided to many people at the same time. Companies can ...
... replace live operators and make use of this technology to broadcast messages.

2 IVR: Interactive voice response (IVR) is a technology used by many direct sales companies to let customers apply for some service by pressing pre-determined keys on the phone’s keypad. The interested customers can also talk to a live agent by pressing specified keys.

Let us now talk about Hosted Dialer System. A hosted dialer system uses Software as a Service technology. This dialer only needs a computer and accessibility to internet to make calls.

It helps the companies to reduce overheads and increase the efficiency. The operators need not to dial numbers and waste their time by waiting for the call to be answered. They can utilize this time in providing support to the customer.

Host dialer system utilizes a web based interface to make calls. The operators just need to log in to the website with the given id and password. The system will automatically look up for the number and dials it. When the phone is answered the dialer will automatically connects the call to the live agent.

Hosted dialer system can be used even from remote places but there should be access to the internet.
Thus using hosted dialer system could be a good option if you own a company that heavily depends on reaching its potential customer through phone calls since it saves money, efforts and increase efficiency.

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