Increase Sales With Auto Dialers Software

By Author: Joseph Paul
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Predictive dialers Solution can have a significant impact on both the efficiency of individual members of call center staff and on the yield of the company as a whole. The rate at which phone numbers are dialed is controlled by predictive dialer software. The software dials more number of calls than the agents working at the call center. Predictive dialer applications ensure that productivity is maximized. The staffs waste less time placing calls.

A predictive dialer is usually referred to as a telephone system which is computerized. It is specially prepared for call centers to make it convenient for the customer care and sales agents to connect with potential customers automatically with the help of this software.

auto dialers software was developed when the industry of Computer Telephony was integrated. These were innovated in order to facilitate the user to dial numbers robotically. This was considered a great help for hard working call center agents who waited for the following customer connected.

A change has been observed ...
... in the trend. It is a step ahead of the traditional auto dialer applications. This is a new innovation because the predictive dialer uses algorithms to assess call related statistics and presentation o call center agents. The prediction of the next call center agent was also made easy. This also kept a close eye on the potentiality of agents to connect potential clients. The main motive of this system was to reduce wastage of time and increase sales.

Working of predictive dialer software

There is a list which consists of telephone numbers to call. After finalizing the list, it is loaded into the software from database. This allows the system to make calls and sum up statistics for predicting and enhancing efficiency. It keeps a sharp vigilance on crucial things such as answering statistics, statistics related to call period of call center agent.

An overview to some of the call statistics collected by predictive dialer software for optimization are:

• The actual number of availability of phone line.


• The rate of connection of calls at present. This indicates the exact prospects of answered calls against unanswered, busy, fax, network dropped and voicemails.


• The rate of connection in the recent past. This is collected using day as well as the exact time period of the day.


• Per agent average time for call connection. The time required for average conversation is also included in it.

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