Follow Steps Of Grievance Procedure To Make Your Complaint Heard

By Author: kinzu robinson
Total Articles: 8
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There is no individual whose professional life is smooth as butter. It is quite obvious that there are upheavals in the professional career at one time or other. In most of the cases it has been seen that juniors have complaints and accusations regarding their seniors or about work or about many other things but they cannot understand what to do. If the problem is really serious, then they can go for the grievance procedure and have their complaints heard. Most of the people prefer to solve these issues in the informal manner by talking amongst themselves and solving the problem in the best possible manner.


There are times when things are really serious and need the intervention of the higher management. In these situations, the grievance procedure works just fine. The employee can have a direct communication with the higher management through this process and hopefully the accusation of the employee is settled. Different organizations have different ways of handling these kinds of problems. The two most common strategies that are taken up by companies are the open door policy and the step-ladder policy. Both ...
... these strategies are highly effective in their own ways and have shown high success rates in addressing grievances of employees.


In the open door policy of the grievance procedure, the employee who has certain complaints can directly reach the top management without any problem. He/she can place his/her grievance in front of the management and a solution for the same is sought. However, it is true that this kind of a policy will work well only in a small organization, where there is a free and comfortable relation between the employer and the employee. In a large corporate set up, it is very difficult to reach to the top management as they remain busy with various other important things.


The step-ladder policy of grievance procedure is perfect for large organizations and corporate houses where there are thousands of employees working. As is evident from the name, in this procedure the employee who has complaints to be addressed needs to follow the organization hierarchy. He has to first report his accusation to his immediate senior or supervisor. If the decision of the senior or the supervisor does not seem satisfactory to the employee, he might approach the next head and so on. If the employee is not happy with any of the decisions, at last he can approach the top management.