Make Effective Travel Complaints

By Author: Steve Robinson
Total Articles: 467
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Just because you like to take advantage of cheap travel options and fly using cheap airplane tickets and stay at discount hotel rooms or purchase cheap vacation packages does not mean that you should accept sub-standard treatment.

When you are sorely disappointed by a travel company you need to know where to register a complaint, particularly if the offending company fails to properly respond to your complaint.

The smartest way to avoid experiencing a problem at a hotel is by doing a little research about that hotel online prior to making a reservation. Major Internet travel companies offer millions of first person reviews that can help you steer clear of problem hotels.

If something goes wrong at a hotel, you need to know your rights. Many hotels make “satisfaction guaranteed or your money back” claims. If you want to register a complaint, make certain to do so immediately while you are still at the hotel. If your complaint regards something like bed bugs or lack of cleanliness, make certain to take pictures.

If your hotel can not resolve your complaint while you are on the premises, follow ...
... up by phone or email when you return home. Often corporate customer service is able to resolve problems that individual hotels may be unable or unwilling to handle properly.

As a final resort, you can take your dispute to the Better Business Bureau in the U.S. or another country’s local consumer protection agency, if one exists.

When planning to fly you should add your airline’s phone number to your cell phone’s contact list so that you can call immediately if there is a problem during your trip. Never wait until you return home to register a complaint. This is especially important when it comes to missing checked bags.

If an airline refuses to resolve your complaint, you should contact the Aviation Consumer Protection Division of the U.S. Department of Transportation.

If you have a complaint regarding a car rental company and neither the location that rented the car nor corporate can resolve the problem, then call the Better Business Bureau where you rented the car or file a complaint online.

Complaining travelers have often found that the most effective way to communicate complaints companies have ignored is by writing about their experiences on blogs, Facebook or Twitter accounts, travel message boards, or sharing them in YouTube videos. Companies tend to take notice once complaints are shared with hundreds or thousands of people.
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