Ebay And Customer Service

By Author: Candy Wormdahl
Total Articles: 12
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If you use eBay, you can not notice the realization that the need for a large customer service still
are - even for online auctions. When a seller is awarded top quality customer service from you, they
could be one of two things - or both. They have a lot of great feedback, and they are selling lots of
products either in auction or from their store.. If you hope earn a living from eBay, you have to stop thinking in the latter as an "auction" and start running as a "Business".

If you own a business of brick and mortar, how could you treat your customer when they were
up to your counter, waiting for you for their order? You would be useful and respectful of the them!
You would do everything that you could to ensure that the customers back to your institution in the
future. You would bend over backwards to ensure that their purchasing power experience with you
was both satisfying and pleasant. Why would you not treat your ebay customer the same?

First, act quickly, at the end of your auction. Stay in contact with the winner and congratulate them. Make sure to answer all questions ...
... they have and how the item will be shipped. Ship or deliver the item as soon as possible. Even if information is already part of the description of the auction. Ebay sends a message at the end of every auction with methods of payment and also at the end of digital deliver show where to download the item. On my download items I always send a message with the link cause new customers do not know the procedure and may miss the download link. For the shipping items I contact the person with shipment details with the tracking number in it.

Always thank your customers for their orders at the end of the auction and let them know to please contact me if they have any concerns. You can take this opportunity to tell them about other products or service you may have too. Do not treat them as a one time customer and they will not be.

Do not ever think of a online store or auction as a place where you can not give the best of yourself. A personal touch with your name in it and thank you goes a long way to a good feedback rating. Once payment is made you should always answer all questions or problems they may have right away. Even if it means giving a refund. Always treat the customer as if you would a friend and neighbor and you will keep a great feedback and also a life long buyer.

Give the customer enough time to make his payment and contact him several time before filing a dispute with paypal. Maybe the customer has had a tragedy or emergency and has been called away. Do not assume that the customer is not going to pay. I have waited a long time before filing a dispute and just to get my auction fees back.