2011 Customer Service Statistics: How Call Center Service Outsourcing Can Help Improve Customer Serv

By Author: Erica Ronchetti
Total Articles: 738
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Did you know that even in a negative economy, customer experience is still high priority for customers? 60% or more customers will happily pay more for a better customer service experience.*

Companies with strong capabilities and customer experience excellence consistently outperform their competition. The top three drivers for investing in better customer service include:

Improving customer relationships and customer retention.
Improving customer satisfaction.
Increasing cross-selling and up-selling.

In studies by the White House Office of Consumer Affairs, it was found that dissatisfied customers shared their negative experience with between 9 and 15 people. 13% of these dissatisfied customers tell more than 20 people.

Regardless of the size of your company, the number of years you’ve been in business, or annual revenue, it’s very likely you can benefit from call center service outsourcing, one of the main reasons being improved customer service. There are many benefits that go along with outsourcing to a professional call center in the US for call ...
... center services.

Call center service outsourcing has been proven to save organizations money while improving efficiency and productivity. When you choose to outsource call center services to a call center in the United States, you’ll partner with a company that delivers measurable value. Most companies would agree the main motivation behind outsourcing is cost. Cost is certainly a factor but it’s better to ultimately choose a call center service provider who places the emphasis on added value. Your call center service provider will focus on knowledge of your product and providing quality service to add significant brand value for your company, increasing revenue and profits. Call center service outsourcing is another way to create a brand with a good reputation and build upon your image of a customer focused business and boost the lifetime value of customers.

Call center service outsourcing to a call center in the United States is becoming increasingly popular for entrepreneurial leaders and entities who see this service as a way to effectively capture leads and build a business for a reasonable investment.

Call center service outsourcing allows companies to scale their service requirements to their business at the speed they want—the services provided grow at the speed your business grows. Their goal is to help clients become more efficient, successful, and effective. Your call center outsourcing provider will work closely with you to develop a custom call center solution designed to meet your unique contact center leads.

Experience combined with technology, analytical techniques, and a talented team of call center service professionals will ensure you receive the highest return on call center outsource investment. If you’re looking into call center service outsourcing, choose a company who strives to build long-term relationships that extend beyond typical client and vendor transactions—your call center service outsourcing team’s goal should be to promote and serve your company’s products and services as if they were their own.

Learn more about call center service outsourcing and its benefits.

*Harris Interactive, Customer Experience Impact Report.

Erica Ronchetti is a freelance writer for Anser Services, a provider of call center service outsourcing. Learn more about our call center outsource services by visiting us on the web—Anser Services is proud to service customers nationwide with nine offices in four states. We are dedicated to being much more than just an answering service.