Business Answering Services Satisfy The Unhappy Customer

By Author: Stephanie Aiello
Total Articles: 739
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As much as you might like it to be, it is not possible to personally answer each and every customer call as it comes in. In situations where a high level of customer service is necessary, voice mail will not do. Business answering services can handle high call volume and control any customer service issue that needs attention. Business answering services are affordable, organized systems in which agents follow customized scripts and protocols to your specifications.

Business phone answering services are a benefit to any industry, whether it is real estate, the law, or medicine. Small to mid-size businesses will save time and money with business answering services, allowing owners to tend to other important issues. By creating your very own custom script, phone answering services can do everything from capturing potential leads to managing appointments to customer support.

Think of the last time you were a customer. You may have dialed a number for urgent customer support or to ask a simple question pertaining to the business’s services, only to reach a voice message. This unfortunate ...
... event may have even occurred multiple times, to no avail. You probably felt frustrated, neglected, and even bitter. For your success, it’s important that customers do not feel this way when contacting your company.

Now think of how your calls are currently being handled. First you must determine if your team of receptionists can manage the call volume. Next, figure out whether or not they are following any type of script. Does this script efficiently direct the call and provide answers? Finding time to manage your receptionists can be challenging in itself once you recognize the planning and organization required. Unlike in-house receptionists, business answering services provide a solid, reliable system to answer calls during the week as well as weekends, holidays, and after hours.

Business answering services act as the face of your company, providing a live person rather than a frustrating voice message system. Even if phone answering services need to take a message and deliver it to the correct recipient, at least the caller knows their issue is being reviewed instead of floating in the black hole of voice mail.

Phone answering services offer many solutions for customer satisfaction. For example, business answering services will handle all appointment setting, cancellations, reschedules, and follow up appointments so that each of your workdays are pre-planned with no confusion. If you work in a field that requires heavy client interaction and not much time at the desk, phone answering services ensure that each call is answered even after business hours. Selling a product or service? Business answering services provide accurate order taking so that every order is placed, shipped, and delivered in a timely manner.

Avoid long call wait times, dropped calls, and unhappy customers with the help of business answering services. With phone answering services, you will see how far efficiency will take your business.

Stephanie Aiello is a freelance writer for Alert Communications, serving small to mid-size companies with small business answering service. For more information on phone answering services, visit our website at Alertcommunications.com.