Advantages Of Virtual Receptionist Services Are The Ideal Business Solution

By Author: Stephanie Aiello
Total Articles: 739
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If you manage a growing business, you are aware that success starts with proper organization. Especially in industries based on heavy client interaction, collecting, classifying, and filing information is crucial. However, managing this data on your own is unrealistic and hiring in-house receptionists can become a massive expense. Where to turn?

A virtual receptionist service is an affordable, efficient business management solution. A live receptionist works remotely, greeting your callers and following customized scripts designed by you to direct the call. Choose a virtual receptionist who is trained in your specialty for comprehensive, intelligible service when you cannot answer the phone.

What are the benefits?

Cut Overhead – A team of in-house receptionists come with several expenses, not to mention the need for management. A live receptionist eliminates investing in sick time, paid vacation, salary, benefits, 401K’s and investment planning, and more. Moreover, receptionist hours are capped at 40 per week, while a virtual receptionist is ...
... available 24 hours a day.

Increase Reachability – While in-house receptionists are usually only in the office during office hours, a live receptionist is available 24/7 to answer all calls. Whether you need a virtual receptionist after hours, weekends, or holidays, a plan can be customized just for you. A live receptionist has the required training and knowledge to answer client questions, capture leads, and manage orders effectively when you aren’t present. If the call requires urgent attention, the live receptionist can forward it to the appropriate recipient.

Save Time – When running a business, nothing is more valuable than your time. Virtual receptionist services eliminate time spent checking voicemail boxes and returning calls. Virtual receptionist services also provide answers to general business inquiries and classify urgent callers so that priorities are managed correctly.

Provide Better Customer Service – With a number of live receptionists on the line, call wait time is lower, dropped calls are fewer, and first call resolution rates are improved. In addition, bilingual live receptionist services cater to a larger demographic, making your business more well-rounded.

Improve Company Image – Even if your business is run out of your living room, a live receptionist gives the impression of an executive level suite. A virtual receptionist will greet callers with your business name and follow a tailored script to direct the call. Callers will think higher of your company when reaching a live person rather than a voicemail system on a mobile phone or in an office.

Show customers that you are organized, skilled, and take your work seriously with virtual receptionist services. Not only will your clients be satisfied – you will too.

Stephanie Aiello is a freelance writer for Alert Communications, a premier live receptionist service catering to small and mid-sized businesses. For more information about virtual receptionist services, visit our website: Virtualreceptionistservices.com.