Answering Service Medical Can Enhance Patient Care

By Author: john austin
Total Articles: 69
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A doctor’s office usually experiences high call volumes and the best way to ensure that all patient calls are courteously answered is by using an answering service medical. Even though a receptionist is present to personally attend to phone calls, there are times when she may have to be away from her seat. However, the patient calls never stop and to provide personalized services to these callers, medical phone services are a valuable tool. These services also take care of after-hours phone calls that come into a doctor’s office, including forwarding the message to the doctor in an emergency.

Answering service Medical, a must have tool all medical professionals.

The benefits of a medical answering service are enjoyed by both doctors and patients since it relieves the doctor from the worry of leaving patient calls attended, while reassuring the patient that quality is always available. No patient enjoys being put on hold for long periods of time and when they receive a prompt response to their phone calls, they are satisfied. This in turn grows the doctor’s medical practice.

When is the right time ...
... to hire medical phone services?

While every doctor can benefit from using an answering service, there comes a point when the cost of missing patient calls escalates, causing the doctor’s practice to stagnate. Some common situations that make it necessary to consider hiring answering service medical are when:

• The doctor is a specialist who frequently receives emergency calls
• The doctor has a full appointment calendar and these have to be scheduled according to priority
• Patients need to be put on hold regularly
• The doctor’s practice is growing rapidly
• The clinic receives a large volume of patient calls after clinic hours
• The call volume is too large for the receptionist to handle

Since patients are the first priority for a doctor, it is crucial to make arrangements that comfort them, rather than leave them frustrated about not getting through. With this in view, it is important to understand that hiring a medical answering service that just takes messages and forwards them to the doctor’s office is not enough, since this can be handled by simply adding an extra phone line with an answering machine. The answering service must be medically certified and trained to cater to patient queries.

A good answering service medical will tailor its solutions to the doctors’ practice. They will reliably adhere to the regulatory procedure for handling medical calls, take messages and manage the doctor’s appointments. They understand that the doctor cannot personally answer every call that comes in, even though each call is equally important. If the doctor is busy with a patient or is held up in the operating room with a critical surgery, the answering service can take care of the routine calls and only route those calls that need urgent attention to the doctor.

There are different levels of medical answering services offered by medical phone service companies. However, to determine the one that suits a doctor’s practice, it is important to do a little research to learn how these services can benefit the practice. Doctors focus on the benefits to their patients and therefore the medical answering services must meet both the doctors’ as well as the patients’ needs.Cullens Communications offers high tech answering service medical at affordable prices. To enjoy the unique benefits of medical phone services and enhance your patient care, please visit http://cullenscommunications.com/