How To Know If Our Company Needs A Document Management System?

By Author: The author is a Database Administrator by professi
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Have you ever frustrated a client because you weren’t able to retrieve
his/her information while on the phone? Have you received complaints from customers or vendors for wrong documents being sent to them? Have you ever faced instances where an unhappy customer refused to stay with you or didn’t want to renew a contract because the paperwork was not in place? If your answer is yes then you definitely need a document management system.

Let’s say that you have already implemented a document management solution and by going paperless you are saving a lot of money. But how do you know that the document you found is the latest and most accurate version?

Are you in compliance with regulatory rules regarding document capturing and retention? Is your important business information floating around in laptops which can be stolen or damaged? How many copies of the same document do you store in different places? How many times did you run from desk to desk to get access to a document? How frustrating was it knowing you had so much work to do and you were wasting time to find a piece of paper which was documented ...
... long time back?

If you had been through any of these unpleasant situations at work it’s time to seriously consider a document management solution for your business. It won’t just save time but will contribute to the overall productivity and increase profit. Furthermore, it will also improve company communications and in turn customer satisfaction. Most importantly it will give you peace of mind.

Let’s find how your business can improve when you get a document management solution. Suppose if a client calls up asking for his contract information, it will take you just a few seconds to retrieve that information because eCelticDocs has a full search facility of all files. Along with this, comprehensive metadata is indexed according to record type. You can submit any information your client is looking for while on the phone. No delays, no need to arrange a call back. The value of a happy client is hard to define.

A document management system eliminates the need for storing documents in filing cabinets, archive boxes, and off-site warehouses. You can use your office space which was initially consumed by rows of filing cabinets, for productive work areas and invest the money you would spend on off-site storage fees, in more valuable areas of business. There are many other advantages of an online document management system. To know more, see the features our document management solution offers.