Reinvent Your Office With Avaya Telephone Systems

By Author: Vikram Kuamr
Total Articles: 2912
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The evolution of the physical workplace has proceeded apace with the rate of modern technological development. In particular, the development of communications technologies have had a real impact on how the physical workspace of a company can contribute directly to the company’s bottom line. AVAYA telephone systems allow companies to take advantage of that technological development to improve their systems, bring costs down and increase profit margins.

Gone are the days when office telephones were simple run-of-the-mill telephones. All you could do with those telephones was receive calls and make them – nothing else. Modern office telephones, on the other hand, come with a whole array of different features that, when used properly, allow for increased worker productivity and a much more efficient workplace.

This is particularly important for new companies that are just starting out, as they have yet to prove themselves or accumulate a firm client base. Without a proper client base, there are a great many things that could go wrong and sink the company in its infancy. A start-up needs to instil confidence in ...
... potential customers, and one good way to do that is to provide interested parties who call the company with an excellent service experience.

With the right office telephone system that handles calls from customers well, such as the AVAYA IP Office system, the company will be able to portray a polished and professional image, impressing potential customers and making them that much more confident about patronizing the company or purchasing its products. Without that, potential customers are sure to have second thoughts and may very well decide that the competition would be better able to handle their business.

While it might seem like a whole lot of trouble to go through simply to ensure a good customer service experience, the truth is that in today’s business world, customer service is one of the most important parts of doing business, no matter what industry a company may operate in. Customers today expect much more than they did a decade ago, and the customer service standards are at an all-time high. With the economy down and only ever-so-slowly beginning to recover, companies cannot afford to lose any customers, and most certainly not to lose customers because of a simple thing like bad customer service.

AVAYA telephone systems, coupled with experienced and well-mannered customer service officers, will ensure that customers have the best experience when they choose to call the company’s customer service lines. This translates into better relations between customers and the company, and could very well mean better retention of existing customers or even higher conversion rates of potential customers into steady clients.

Any company, no matter whether it is long-established or a start-up, will undoubtedly benefit from having a telephone system like the AVAYA IP Office system. The system handles both internal and external communication with aplomb, and, if used properly, will ensure greater efficiency and lower costs – two things that companies big and small worldwide strive every day to achieve.

Author Bio.

The AVAYA IP Office system, available from Staveley Communications, is an excellent candidate from the AVAYA Telephone Systems product range, and is sure to be a welcome boon to the workplace of any company.