How To Choose A Phone Answering Service

By Author: Robin Hewitt
Total Articles: 739
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When your business reaches the point where you require a phone answering service, you may be confused by the options available and what to look for. Because this service will be the first contact for many potential customers, it will be a vital aspect of your company. Knowing what to look for in an answering service can give your business an edge and aid in the growth of your company.


Ask the sales consultant whether their services are available at all times. Look for a company that offers live phone answering service 24 hours a day, seven days a week including holidays. By being available to your customers 365 days a year, you will have the advantage of never missing an important call or having a potential new customer hang up because she reached a machine. In addition, the phone technicians should be well-trained and speak clearly and there should be bilingual technicians available when needed.


Inquire whether the company is full service, and what extra services they offer. A better company will offer message delivery via email and voicemail as well as directly to your cell phone, ...
... and will be able to put through pre-screened calls through to a designated number or email address. There should also be a process in place to allow you to receive important or emergency calls.


Check what options the company has that will help your business grow. A premium phone answering service will be able to compile leads for your sales or service, and will be able to customize call statistics into reports that will show you the statistics of the calls you receive. These reports can be indispensible in tracking your marketing promotions and pinpointing which sales tactics are bringing in the most business.


While all answering services offer to screen, forward, and record your phone calls, there are many options available that can turn this service into an essential part of your marketing plan. By knowing what to look for in a phone answering service, you can get a leg up on your competition by being available via phone every minute of the day.

Robin Hewitt is a freelance writer working with Alert Communications to inform people about what to look for when choosing a phone answering service. For more information and options about phone answering services and call center services visit our site today!