Front Desk Team - A Welcome Guide

By Author: harleyreuben
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Front Desk Team:
Front desk job contains multiple activities to perform, the front desk operators helps in inter-department communications, they perform their services in many industries from hotels to corporate houses. They welcome guests related to business activities and provide required information and they also clear appointments based on time and schedule, this is the most concerned department in the organization which intensifies the first impression over the organization.
It has most reliable duties and responsibilities to handle from all prospects of the organization; there are different profiles in front desk team, such as front office agent, executive and manager regarding their experience and exposure in the market. They deserve high designation; each designation has its own roles and responsibilities depending upon each industry and organization.
Skills required for Front Desk team:
The Front desk team has to handle enormous work related to the policies of each industry; the front desk team should possess these skills to endeavor in this profession.
• Pleasant attitude, tactful and ...
... patient.
• Good communication skills.
• Able to handle and sell the services of their industry.
• High level commitment.
• Should be able to deal with all kinds of people.
These are the most common skills required to be a part of front desk team.
Duties and Responsibilities of Front desk team:
There are different types of roles and responsibilities to be handled by the front desk team, front desk team coordinates with different teams in an organization, they provide services to each and every department in an organization, acts as communication interface, a self motivated and interactive person can handle the duties and responsibilities with great pleasure. The front desk team is more essential in industries like:
• Hotel Industry
• Corporate Houses

Duties in Hotel Industry:
Some of the most important duties to be handled in hotel industry are:
 Welcome the guests.
 Provide information to the guests.
 Assist them in registration process.
 Assigning Rooms and providing access keys or cards.
 Guide them with information related to the hotel and services they are providing.
 Verifying customer payment modes and resolving their queries.
 Able to promote and sell guest rooms.
 Transferring information to accounts section related to accounts.
 Administering housekeeping.
 Preparing data related to hotel rooms and their occupancy.
 Handling online reservations, and telephone calls.
 Recording feedbacks of the guests.
 Handling mails and messages related to the guests.
 Solving customer problems.
 Referring unsatisfied customers to the managers.
These are some of the core duties handled by the front office team in a hotel industry, they are trained in handling customers.
Duties in Corporate Houses:
 Handles guest satisfactory role.
 Handles communication procedures for inter-departments.
 Mails to different channels as per industry requirements.
 Handles courier services and letters received and registration and distribution process.
 Allows people of the concerned departments with assigned registration.
 Handles registration log books.
 Collects data from other departments for any important guest arrivals.
 Should follow front desk protocols attained with different guests.
 Receiving telephone calls and mails and responding with precise information.
 Reporting unsatisfied customer queries to the management.
 Clearing front desk with supportive actions.
These are some of the important responsibilities handled and maintained in the front desk operations related to corporate houses.
Front desk employees have great opportunities and the requirement of this job increased in recent times as per front desk job description portals and employment newspapers, they are the essential resource to many industries.

For more information regarding front desk job description as well as front desk resume and front desk agent job description or skills you can click the following link.