Selecting A Busines Voip Provider

By Author: ambrozy
Total Articles: 10
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In earlier articles we have looked at the importance of a voip provider’s core and access networks in delivering a high quality and reliable telephony service. This article will focus on the telephony services and features that a voip provider delivers.
One of the key advantages of using a hosted telephony service is that it removes the requirement of installing and maintaining complicated equipment. Most small offices do not have in house IT and Telecoms technical expertise so how do these organisations manage adds moves and changes to their telecoms set up. With a business telephone system (PBX) this must be managed through a support contract with a reseller which is often expensive and usually quite slow to react. For example if an office wanted to change the call routing of a particular telephone number this would have to be dealt with by raising a support ticket with the maintainer. The response times for these requests is at best hours and can sometimes take days. A good hosted IP telephony service will have a management portal that empowers non technical staff (typically office managers) to make changes to their ...
... telephony service in real time using a web portal. The management portal should be simple and easy to use with clear navigation and help menus and should allow for all aspects of the service to be managed. This includes the adding of users, changing of user details, setting up call routing, voicemails and auto-attendants to name just a few. Business Voip provider Voxalis has a very easy to use admin portal developed specifically for non technical people to use. Using the admin portal allows a business to react quickly to change and not be at the mercy of a support contract.
Voxalis also has a user management portal that allows standard users to make changes to the set up of their phone such as programming keys, setting up voicemail, and personal call routing. By empowering employees with the user portal a business can be sure that its staff members are getting the most of the technology at their disposal. The user portal also removes the workload from office administrators and small IT departments.
By making features simple to use and accessible to users voip providers can ensure that their clients actually use the features available. Voxalis focus on the usability of the voip service that they deliver rather than trying to impress clients with lists of hundreds of features. Indeed it is commonplace in the technology sector that organisations push unnecessary features on to their clients in order to increase sales and profitability. Voxalis believe that their clients only need and use a relatively small set of features and therefore making these easy to use is more beneficial to their clients. The important features that a voip providers must be able to deliver include voicemail, sophisticated call routing options, hot desking, conferencing, presence, and call groups.