The Processes Of Itil V2

By Author: Li Hua Chou
Total Articles: 2
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The two most major set of ITIL v2 which described the process of Service Delivery and Service Support have also been included in the ITIL v3 which was released in 2007. The topics that covered in these two sets are Problem Management, Change Management, Configuration Management, Release Management, Incident Management, Service level Management, Service Desk, Capacity Management, IT Financial Management, Availability Management, IT Security Management, IT Service Continuity Management etc. Some major processes are described below.
Incident Management Process
In Incident Management ‘incidents’ are events that are not part of the operation and which may hamper the quality of service. So the process is about resolving events quickly and cost effectively. The process includes Incident detection and recording, classification and initial support, investigation, diagnosis, resolution etc.
Problem Management Process
Problem Management Process is all about reducing the impacts of all problems that can occur in the organization. The processes include provide problem control, provide error control, proactively ...
... manage problems, conduct major problem reviews, provide management information about problem management quality etc.
Change Management Process
The process of Change Management is ensuring that all changes within the organization do not degrade the quality of service. The process are accept changes, prioritize and classification of changes, conduct implementation reviews etc.
Configuration Management Process
This ITILプロセス is about maintaining information about all resources so that they can be delivered when needed. The processes are performing status accounting, identify configuration items, control configuration etc.
Release Management Process
This is all about designing, planning and tests. The processes are conducting release planning, coordinate design, coordinate release acceptance, coordinate rollout planning etc.
Service level Management Process
This is all about planning and managing the quality of IT services cost effectively. To achieve this steps processes are Identifying IT services, initiate service improvement actions, monitoring etc.
Service Desk Process
This is about incident control and communication. The processes are providing advice to customers, promoting IT Service, manage and control service communications. It also ensures long term customer retention and satisfaction.
Capacity Management Process
This is about identifying the right services to be delivered at the right time. To achieve these processes are Implementing capacity related changes, performing demand management, performing modeling for business etc. It implements dedicated capacity management process owner and business capacity management.
IT Financial Management Process
This is about ensuring the required infrastructure is obtained at a reasonable price. The processes are performing IT accounting activities, performing IT charging and billing activities. It also provides management information about the quality of financial management.
Recent Release of ITIL v3
The ITIL v3 is the newest release in the ITIL series. The five distinct volumes it contains are ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement, IT システム Operation and ITIL Service Strategy.