How To Recognize When Your Avaya Ip Office System Requires Telephone System Maintenance

By Author: Vikram Kumar
Total Articles: 9814
Comment this article

Before a car breaks down while traveling on the highway, it often gives the driver a number of hints and clues that something is wrong. An attentive driver would notice these subtle signals and pause to check and make sure that everything is working as it should, but an inattentive driver would simply drive on, oblivious of the impending problem, blissful in his ignorance right up until the engine cuts out. Even sophisticated telephone systems like the AVAYA IP Office system break down sometimes, and it is important that you be able to recognize the telltale signs that something is wrong with your system, so that you are able to hire a company to perform telephone system maintenance on it before the nagging issue develops into a full-scale problem.

When it comes to an office telephone system, voice connectivity is probably the foremost feature in the mind of a user. Many problems with telephone systems arise in this area, and these are problems that affect not only office telephone systems but many residential telephone systems as well. One of the first indicators that something might be wrong with the voice connectivity ...
... of a phone system is static on the line. Often, this starts as an almost unnoticeably hiss of static in the background whenever you talk to someone over the phone. The static gradually gets worse and eventually reaches the point where it is so loud you are unable to hear anything being said on the line.

The most common cause of such static and the resulting loss of voice connectivity is the degradation of the copper wires that are used in telephone networks. Water reacts with the copper metal and causes it to rust, and this interferes with the proper transmission of electronic signals through the wire.

Another telltale sign of a problem are missed calls, messages or emails. Once in awhile, you will find that someone expresses surprise that you did not receive a particular email or message that they sent or left for you. Many people simply chalk this up to the vagaries of the phone systems, but the truth is that it is normally an indicator of a software malfunction somewhere within the system. Thorough telephone system maintenance should be conducted to ensure that the software is functioning properly and that important emails from customers and other third parties are not simply disappearing from the system without your knowledge.

In general, any minor glitch or issue, while not a cause for concern in and of itself, could be indicative of a more major problem that is brewing. Often, employees who run across such glitches or minor problems do not report them, and choose instead to simply live with the issue or work around it, as they do not wish to disturb the management with what seem like minor issues. It is important that you instruct your employees to immediately report any such problems or glitches so that you can arrange for telephone system maintenance to be carried out. Most of the time they will turn out to be nothing more than a technical glitch, but once in awhile, being aware of such a glitch can lead to the discovery of a potential major problem and allow you to address this potential problem with telephone system maintenance before it is able to adversely impact your company’s operations.

Resource Box:

The AVAYA IP Office system sold by Staveley Communications rarely malfunctions, but this is no reason to be complacent and you should definitely engage them for Telephone System Maintenance if you find that you are experiencing minor faults or glitches that could lead to major problems further down the line.