Typical Elements Of A Receptionist Job Description

By Author: Sherri White
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A receptionist is a part of internal branding of a company. She represents the values of your office and the company as a whole through the way she communicates with the guests. A receptionist is the one who greets the guests and customers, manages the phone calls and handles customer queries and enquiries. Receptionists manage the professional environment and security of the office by monitoring the access of the visitors. Thus a receptionist's resume should have certain vital points of a customer service resume too. She should be good at customer service.

Major role:

The major role of a receptionist is to welcome the visitors, clients, guests. She routes the telephone calls to the respective people and provides clerical support in the office.

Responsibilities:

The receptionist welcomes the visitors in the office, assists them in obtaining appointments. She assures the comfort of the guests and directs them to the right person. She maintains the time table of the staff, their locations and appointments as and when needed.

Answering telephone ...
... calls is the major role of a receptionist. She screens the calls, forwards them, and records the necessary details of the messages.

Receives the mails and sorts them within the office. She manages files and correspondence and other office material. She maintains records and documents and retrieves documents when needed.

Work Environment:

Receptionist always works in an area that is visible, and makes a good first impression on the visitor or customer. Work station or the desk of a receptionist has to be clean, neat, well lit and quiet. It is a stressful, high action job; it is repetitive and tiring due to the irate customer calls. People who enjoy working in a personal interface environment and with customers will feel motivated and find it challenging to work in this position.

Job Requirements:
Keep in mind the following points while creating a receptionist resume, your resume should reflect that you have the skills to handle this job.

Minimum educational qualification for a receptionist is a high school diploma. Other desired requirements are fairly well managed administrative skills and knowledge about filing, clerical procedures, basic software knowledge, excellent at customer service, prompt and alert. Some companies seek for receptionist who excels in skills like proficiency in MS Work, Excel and PowerPoint and telephone board operation. She should have the aptitude to understand the office technology. She should be comfortable with personal computers, email, copy machines and fax machines.

She should have the ability to develop positive and professional relationship with clients, visitors and employees. She should be able to manage sensitivities of the people she connects with.

A receptionist is the face of the organization thus has a crucial role to play.