Make Queuing A More Relaxing Experience

By Author: Robert Deans
Total Articles: 246
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Queuing isn't a pleasant experience for anybody. Some individuals think it is an insult to have to wait for a service they've already paid for or should they be waiting to hand their money over to a business or retailer, many people just find it annoying, hence the reason people may not shop in a place that will involve waiting in a long queue. If a customer isn't kept happy within a queue, they can get frustrated and stress, particularly if they think they have not been paid the attention they should have. This, in turn, can cause some others waiting in the queue to get frustrated, especially if they are holding heavy items or a large load. People waiting with young children are especially susceptible to getting stressed and anxious and perhaps causing discomfort to the people around them, as children may become restless when not distracted. Another situation that people often find themselves waiting for long periods is for public transport, be it at a bus stop or possibly a train station. This too can be frustrating, and individuals may begin to get very anxious if a train or a bus does not arrive when it is supposed to. How ...
... can this frustration be reduced if a person must put up with queues and waiting?

One solution which might be employed at both train stations and bus shelters would be the utilization of electronic digital signage. This is when a screen is put within the bus shelter or on the station platform. This electronic digital sign may then tell commuters who're expecting transport how far away the next bus or train will be and thus how long they must wait. There are a number of advantages to electronic digital signage, both for customers as well as the company who use such signs. When someone is in a hurry, which alot of people are these days, the last thing they wish to be doing is waiting. When an individual is keptup to date on the current situation they're less likely to get angry and stressed, than if they are left in the dark second guessing. Mentally an individual can become less volatile and more likely to react pleasantly to staff or drivers once embarking the transport. Shops also employ electronic digital signage for use in queues, typically to inform the next individual in line which till is free. Whenever a customer can see that progress within the queue is being made, they are generally more accepting of a queue system.

Another method to help individuals enjoy their shopping experience is by employing the application of point of sale display units. Point of sale display units are stands set up around the waiting area, usually around the tills where people often wait to pay or around changing rooms. Point of sale units offer a little distraction, that will help to pass some time for individuals waiting, they generally feature offers or smaller items that people may tempted with . Obviously if someone chooses to spend a little bit more because of this, this is beneficial to profits, however the main benefit is to make the wait appear shorter. This method may also help to help keep younger children quiet whilst queuing, leading to an overall happy queue of customers who feel relaxed and in control.

Both electronic digital signage and point of sale units are important resources for improving a customer's experience of a store, so that it is more pleasant and making sure they return.

This article was written by R. Deans on behalf of Tensator, experts in electronic digital signage and point of sale display units. For more info on electronic digital signage and point of sale display units please visit Tensator.com