Acer Support

By Author: Kristin Disooza
Total Articles: 2
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I own a small floral store in Ontario. After working for more than 27 years as an accountant, I decided to quit my job to pursue a profession that was close to my heart. I always had a fondness for nature, and spent a great deal of time in the yard, nurturing plants that I had so lovingly planted a few years back. My tryst with flowers and nature, led me to start my own floral store. At first, it was tough to gain customers, but soon I figured out a great way of selling flowers. I spent a lot of time talking to my customers, figuring out their personal details such as birthdays and wedding anniversaries. In addition to that, I made it a point to record their e-mail address and telephone numbers on my Acer laptop.


On each special day, I would drop them an e-mail or call them over phone to wish them. I would also gently enquire if they had use for flowers on that special day of their life. I experienced a conversion rate of eighty-five percent for such calls. That gave a tremendous boost to my business, as it created a special bonding with all my customers. They enjoyed the great customer service, and I enjoyed ...
... servicing them. Once I started tapping into my customer database, I kept getting a stream of daily visitors to my store. The database that I had created was my prized possession. It chronicled not only the growth of my business, but also the relationships that I had built over the last few months with my customers. Thus, it came as a great shock to me, when I once opened my Acer laptop to update new information that I had gathered about my clients, and noticed that the machine would not start.


I tried several times, but the machine wouldn't budge. Apparently, it was some virus infection that was causing the trouble. I knew I had to get support for my Acer laptop to save my entire year's work. I just could not afford to lose my data. It was already late, and I didn't know who would come over at that unearthly an hour to help me with Acer Support. My wife suggested to try iYogi, a remote technical support company that provided Acer support to its paying customers. I decided to give them a try and connected to one of their friendly technicians. He asked me to give him remote access to my machine, and started working on my system. It took him about half-an-hour to resolve the issue. But once he was through, I could easily switch on my Acer laptop, and access the customer database. The Acer support service provided by iYogi, made me subscribe to their annual membership plan, which included unlimited, 24x7 support for my laptop.