Get More Targeted Leads With Click To Call

By Author: Saiju George
Total Articles: 4717
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When you think of your own shopping and customer support experiences on other companies' websites, it's easy to imagine the problems that your potential customers could encounter on your website. Thankfully, a "click to call" feature on your site page can provide a simple, affordable solution to these possible snags in communication.

The standard for contact through websites is to have a "Contact Us" form, where you fill in your name, email address, phone number, and questions or comments. This is a workable solution; however, it can be off-putting to a potential customer. If she is not yet familiar with your company, she may wonder if it's safe to provide her personal contact information to you online. While you may never even consider selling someone's personal information, a prospect may not yet know that you're trustworthy.

If she's pressed for time, she may skip over to your competitor's website because she's unsure of when, or if, she can expect a response to her inquiry. In addition to these uncertainties, she may need to speak to a live person for answers or help with her order.

A toll-free number ...
... is the next best thing, as it does give current and potential customers easier access to live support and assistance. But, if your website doesn't have a toll-free number, or if your customers are apprehensive about being placed on hold, a "click to call" live support button can help encourage your prospects toward making a purchase from you. Not only is personal contact as easy as a click of a button for the site visitor, she knows that she can expect a direct call from you-for free!

Here's how it works for you.

You enter code in your site that then displays a welcoming, professional "click to call" button to your site visitors. When a potential customer clicks the button, she's prompted to enter her phone number. While you're at your desk managing invoices and shipments, your phone rings to notify you that you have an incoming "click to call" contact. The call is then connected to your web site visitor.

Without the hassle and risks associated with contact forms and toll-free numbers, your customers can feel more at ease-as well as appreciative that their business is an obvious priority to you. With "click to call" contact with prospects, you too save time and money when generating leads.
About Author:
Saiju is a hosted business software and IP communications expert. He focuses on applications and services that make business easier for SMBs like hosted PBX solutions and free SIP proxy services.