Here4u Gold Program Provides Faster, More Cost Effective Technical Support

By Author: Ethan Luke
Total Articles: 19
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Order-Matic-a leader in the manufacturing of Point of Sale and restaurant communications equipment-is committed to providing the best technical support your business needs to keep your systems running effectively. With this goal in mind, Order-Matic has developed an innovative new customer support program--Here4U Gold. The Here4U Gold Program is designed to provide faster, more cost-effective technical support.

Dedicated Support

From software to hardware, the knowledgeable technicians at Order-Matic's Help Center offer around-the-clock tech and software support. The Here4U Gold program minimizes wait time and provides phone support more quickly. Stores are divided into groups of 150-300 and have their own dedicated support staff that allows you a fast track to technicians. They will be able to assist you with issues, ordering parts and tracking. For additional assistance, your group will have a dedicated e-mail address and monthly service monitoring reports, which will be sent to the office.

Weekend Support

Order-Matic provides emergency support services designed to quickly determine the issue and ...
... deliver the solution. Their trained technicians can remotely log into your Point of Sale system within minutes to resolve any issues you may be experiencing, 24 hours a day, 365 days a year.

Weekend technical support is only available in emergency situations. Contact Order-Matic on the weekend if your store is experiencing an issue that precludes you from providing service to your customers. If you have a situation that is not an emergency, a ticket will be created and the issue addressed on the following business day. If you do have a non-emergency situation on a weekend, Order-Matic's online customer support center is an excellent resource.

Online Customer Support Center

At Order-Matic's online customer support center, you can view a categorized list of frequently asked questions, utilize a step-by-step troubleshooting guide to solve equipment issues, and browse an index library of downloads for all necessary manuals and software--all with the click of a mouse. It is the perfect answer to problem solving during a non-emergency.

Order-Matic's Here4U Gold program is the most cost-effective technical support solution for your company. Your company pays an annual program fee instead of being charged for each individual service call. It is Order-Matic's way of providing superior customer service that is also economical.
Order-Matic-a leader in the manufacturing of Point of Sale and restaurant communications equipment-has transformed communication systems and minimized operating expenses for Sonic®, Taco Bell®, Subway® and hundreds of other businesses for over 50 years.

From faster technical support services to security and disaster recovery, Order-Matic is committed to providing the latest technology combined with excellence in customer service. Order-Matic is your customized "One-Stop Shop" for all of your restaurant and business needs. For innovative solutions to your restaurant's communication needs and more, call Order-Matic at 1-877-475-5716 or visit www.ordermatic.com today.

Heather Preston Point of Sale - Order-Matic has manufactured POS and communication equipment for over 50 years. We offer a product line that not only includes POS solutions and wired and wireless communication concepts, but menu boards for inside and outside signage. We also provide digital surveillance systems that provide 24-hour security and managerial peace of mind. Our plant consists of a graphic design and printing department that can meet a wide variety of printing needs.