Any Company's Choice For Manager

By Author: Phillip Eastwood
Total Articles: 20
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In any business, the management team serves as a mediating body between the owners of the company and its and the employees. Given this humongous task, a manager must possess the right skills and know the basic principles of management. More importantly, one must know how to apply these concepts and principles in real-life business.

Highly-accomplished managers have three basic skills: technical, human, and conceptual skills. Technical skills refer to one's knowledge on how the business works, as well as how the people must carry out their tasks in relation to the company's operations. For instance, managing directors of media production houses must know how to execute media production tasks - from story conceptualization and media concept brainstorming to the shooting and editing of materials for videos. A manager will not be credible enough for the position if one does not know the how-to's in one's field of work.

Human skills involve a manager's ability to maintain good interpersonal relationships with his or her team. The capacity to communicate effectively is essential in directing tasks and giving out orders ...
... to employees. In addition, a manager must be a people person: he or she must know how to deal with individuals having a variety of personality traits. This is a skill that 99% of companies look for in managers.

The third skill involves a manager's ability to innovate and recreate existing systems of thought. Conceptual skills refer to one's ability to formulate ideas and concepts. Managers with good conceptual skills give fresh insights and innovative concepts during company management planning and creative brainstorming. In the sales division of a call center firm, managers with this skill always attempt to launch new ways on how to approach callers and clients in a more creative yet polite manner.

Aside from these, call center and other business managers must also have good problem-solving skills and good work ethics. Inasmuch as managers lead people, they are also expected to execute their own tasks and assignments promptly and professionally.

The success of the call center industry in the 21st century can be attributed to managers who possess a heart for their work. They are well-aware of the importance of their function in the company, and are professionally-equipped with these basic management skills: technical, human and conceptual skills.