Advantages Of A Virtual|online|internet} Phone System

By Author: Jen Silva
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There are two keys to running a successful business: Having a great product and having great customer service to go along with that product. A lot of times your customer service is dependent upon your phone system. Today, you should be using a virtual phone system, as there are a lot of benefits to doing so.

No More Busy Signals

A virtual phone system will eliminate the busy signal that your customers dread hearing. Instead, any call that is made to the system will be directed to an active line with a real person or to a specific voicemail account. This will aide with customer retention since your customers will continue to call and it will also allow your company to create an extensive automated attendant menu, which will allow your customers to decide to whom their call should be directed.

You can also set up a feature for your customers, which is known as 'call hunting.' This will allow numbers to be called in a specific sequence or all at one time in order to try to find a person before delivering a call to a voicemail account. The benefit of this is that you will have fewer voicemail messages and your ...
... customers will not have as long of a wait.

Great Features For Your Business Too

While it may seem as though your virtual phone system will mainly benefit your clients, it is also going to be very beneficial to you as well. There are a lot of very powerful features available that big businesses use and now small businesses can also enjoy. These include:
Desk-to-desk calling is available between multiple offices
Voicemail which can be forwarded to you as an email
Call forwarding
Fax services
Caller ID
An automated attendant
A customized message for your clients whenever they are on hold (including music)
Conference bridging
Video conferencing
The ability to set up hunt or ring groups for inbound customer service

Greater Flexibility

A virtual phone system is also going to be much more flexible. Users will be able to receive calls anywhere in the world, thanks to the call-forwarding feature. Calls can be rerouted to cell phones, other offices or VoIP phones. This system can work at any location without the need to move it manually. It can also be upgraded, inexpensively, as your business grows.

Automatic Upgrades

Since your new phone system is going to be managed via a network server, there will be automatic upgrades done to it. You won't have to worry about hiring someone to come into your business and do this for you manually. Instead, the upgrade will be sent to a central server, which will then upgrade each and every phone that is in the network. While this used to require hardware to be installed, a computer software program is now used, which will control the implementation and features throughout the entire system.

Minimized Cost

There is only a minimal cost to have a virtual phone system installed, which is why it is a great choice regardless of the size of your business. Whenever you choose a company to install your new phone system, you may even get a free trial, no start-up fees, no contract and the ability to cancel without being charged for doing so. These incentives will allow you to try out the phone service and see what they can offer you. Future maintenance costs are quite minimal too since they can all be done via a central location, thus eliminating the need for a service tech to make a business call.
About Author:
The author is a creator and researcher of small business resources and solutions on subjects such as virtual phone systems. Please visit http://www.pbxcompare.com/virtual-phone-systems for more information on virtual phone service.