Proven Telecom Customer Order Management Solution

By Author: Kevin
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In the age of 5G, IoT technology, and intense competition, a quality telecom customer order management solution will be integral to all operators that wish to perform well as a business. One example of a trusted global leader in providing BSS solutions to the telecommunications industry is 6D Technologies. They have over 50 operators throughout more than 30 countries using their carrier-grade and AI-based platforms.

The Business Case for Smarter Order Management

The current telecom operators offering multi-play, enterprise SLA's & bundles cannot afford to be inefficient. According to TM Forum, failure rates for orders in legacy systems can reach 30-40%,, resulting in revenue loss and customer churn. Additionally, research projects that the global Telecom BSS solution market will grow from USD 5.8 billion in 2023 to USD 12.5 billion by 2028, indicating a significant amount of investment into modern order management.

Telecom operators that do not have a modern telecom order management system encounter delays in activating their services, as well as a disparate collection of information that leads to poor ...
... customer satisfaction. The answer is through the use of end-to-end automation and intelligent orchestration.

What is a Telecom Customer Order Management Solution?

The telecom customer order management solution delivered by 6 dimensions has been specifically developed for the telcos’ challenges of managing a customer’s complete lifecycle of orders from capture through validation, decomposition, provisioning, fulfillment, and billing; that is, integrating seamlessly between front office CRM systems and back office OSS/BSS systems.

The telecom custom order management software has been entirely engineered for service order delivery in telecommunications (as opposed to a generic tool) and is capable of working through multiple technology networks, complex service catalogs, and meeting strict SLA requirements.

Core Competencies of the 6D Technologies Platform

Intelligent Order Orchestration - BPMN visual workflow engine to help operators configure and implement order flows without code. Therefore, significantly decreasing the time to market any new services provided to customers.

Unified Service Order Management - Fixed Line, Mobile, Broadband, IoT, and Enterprise Orders can now be managed from one single point of collection. Removing any fragmentation and giving teams one source of truth in real-time.

AI-Based Fallout Management - Custom order management software for the Telecom industry to forecast and resolve order fallout before escalation. Reducing manual processes and safeguarding revenue.

Deep BSS Integration - Pre-built connectors with Amdocs, Salesforce, Netcracker, and Oracle Siebel allow the 6D Technologies Telecom BSS solution to fit seamlessly into any existing BSS stack.

Conclusion:

Operators who deploy established Telecom Customer Order Management solutions will acquire a significant edge over competitors through faster service implementations, lower order fallout rates, and increased customer loyalty. The key takeaways of the data research include:

Order fallout rates with legacy systems can exceed 40% – Automation is required.

The Global Telecommunications BSS Solution Marketplace will reach USD 40.2 billion by 2028.

6D Technologies is the clear leader with more than 20 years of telecom-only experience, operating in more than 30 countries.

Order Management of Services within the Telecom Industry needs to be developed on Carrier-Class Platforms, which have been built for this purpose.

AI-driven Telecom Custom Order Management Software can significantly reduce the amount of manual work required.

Integration of data silos between the BSS/OSS Stacks can only occur through a Single Unified Telecom Order Management System.

Rapid deployment of such a system, together with deep integration into a Service Provider's existing environment, can achieve ROI much faster than deploying a new home-grown solution.

Ready to Modernize Your Operations?

The best solution to transform chaotic telecom customer order management into an operationally efficient business is through our industry-leading supplier of telecom customer order management solutions. Our company has provided global telecommunication service providers with a fully automated, orchestrated, and scaled solution for service delivery since 1993.

Contact us today to speak directly with a telecom BSS expert or visit https://www.6dtechnologies.com/digital-bss/customer-order-management/ to see a preview of our customer order management system and to schedule your personalized demo.

Your next-generation telecom customer order management solution is waiting here!

FAQs

What is a telecom customer order management solution?

A single Enterprise Application that automates the entire service order lifecycle from the time a customer makes a request until the time they are billed. The solution also streamlines the entire service order process through an automated approach, thus removing all manual steps and speeding up the service fulfillment time.

How does service order management in telecom differ from generic order management?

Telecom service order management involves real-time, multi-domain technical orchestration processes based on strict service level agreement (SLA) parameters, which is too much for standard generalized applications to facilitate.

How quickly can 6D Technologies deploy a telecom order management system?

With their agile project management methodology and pre-defined connectors, 6D Technologies can have a fully functional order management system implemented in as few as 12 weeks.