Blackngreen Bets Big On Ai; Invests ₹40 Crore In Eva, A Voice-first Ai Customer Experience Product

By Author: Rajat Khanna
Total Articles: 85
Comment this article

blackNgreen bets big on AI; invests ₹40 Crore in EVA, a voice-first
AI Customer Experience product

National, 12th September 2025: blackNgreen, one of India’s home-grown and successful telecom solution provider today unveiled “EVA” - its new advanced voice-first, AI product. Engineered to deliver intelligent, personalized customer experience at scale, the new product was entirely developed in India with a cumulative investment of ₹40 Crore till date. EVA operates seamlessly in 95+ languages, adapting in real time across diverse enterprise platforms.

According to Rahul Gupta, Co-Founder, blackNgreen, “For over a decade, we’ve been at the forefront of digital innovation for telecom operators worldwide. We are applying that same pioneering DNA to AI - the most transformative technology of our time. This isn't just about a new product - it's about leading the AI revolution in customer experience, ensuring every brand, in every language, can build meaningful, personalized relationships at scale with their customers. We’re quite excited the way the products have evolved and the early encouraging ...
... response.”

Added, Karthik Shankar, Co-Founder, blackNgreen, “We believed in the value so much that Rahul and I invested our personal funds on top to ensure there are no stones left unturned in our quest to build the most advanced voice-first AI product that would shape the future of customer experience by making it more adaptive, predictive and above all, human.”

The new, voice-first AI Customer Experience product, has 5 distinct, yet intricately interconnected, avatars:

EVA Customer Care – Transforms contact centers & allows enterprises to scale services with intelligent, human-like interactions, database integration and omnichannel support. It reduces costs by 40–50%, boosts customer satisfaction and works across industries like BFSI, FMCG, Telecom and more.
EVA Ask Me Anything – Brings AI to the most universal interface: a phone call. Users can ask anything—factual queries, daily help or specialized info—without apps or digital literacy. Voice-first simplicity that bridges the digital divide and makes AI accessible to everyone.
EVA Personal Assistant – An always-on AI assistant for smarter call management for mobile phone calls. It integrates with calendars to book meetings, handles spam, and summarizes missed calls- over WhatsApp. A patent-pending solution, tackling the global pain of 600 billion spam calls monthly.
EVA Virtual Receptionist – A 24/7 AI receptionist that answers, routes, and prioritizes calls. With integrations to 70+ CRMs and ticketing tools, it ensures consistent, intelligent handling of high call volumes for enterprises.
EVA Sales Agent – An AI-driven sales partner for enterprises. It engages customers with advanced analytics, lead qualification, and upsell/cross-sell capabilities empowering enterprises to drive higher conversions, improve revenue, and deliver a seamless, human-like sales experience at scale

About blackNgreen: Founded by Rahul Gupta and Karthik Shankar in 2010, BNG is a global pioneer in digital transformation, creating impact across the telecommunications industry with products like Magic Voice, SmartConnect, and Mobibattle. The firm currently counts over 100 leading mobile operators across Asia, Middle East, Africa and South America as its customers. BNG has 200+ employees on its roll, including the R&D facility in India apart from Employees across the globe. The evolution into AI-driven solutions marks the next chapter of its growth journey.