Next Generation Training, Next Generation Benefits

By Author: D Edward Levy
Total Articles: 13
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Last year proved to be a milestone for the travel industry as volume and traffic met and in certain categories, surpassed 2019 levels, or the time of pre-covid. In spite of global economic and political uncertainty, the travel business is slated to have another growth year in 2025 in both leisure and business travel spheres. With business set for growth, travel providers are focusing energy and resources at improving the guest experience and interactions with frontline, guest facing teams can have a significant impact on those valuable guest experiences. Maintaining strength and skill level along the frontlines in a fast paced industry such as travel can be difficult as existing travel training platforms are slow, ineffective and outdated. Guest services and skills training is so critical to travel operations as those very first interactions, as well as ongoing engagements, will set the tone and mood and could define the overall guest experience. Using traditional methods of travel training can lead to potential gaps in quality and service that can have both revenue and reputational implications. Next generation technology will ...
... improve training and onboarding effectiveness, ensuring new hires and existing team members have the skills, tools and habits they need to deliver top shelf guest experiences.

The Specialized Needs of the Travel Industry

Working in the travel business is unlike any other industry and travel businesses rely on frontline, guest facing teams to deliver exceptional guest experiences each and every time. Having the right skillsets and organizational habits are crucial in maintaining high levels of productivity and delivering those exceptional guest experiences on a consistent basis. Travel training is a crucial part of the travel business and ensures new hires and veteran employees have the foundational and advanced skills they need to perform at a high level. Being a fast paced and demanding industry, newly hired travel employees can be more effectively trained through dynamic methods that are much more interactive than traditional training methods. Focusing on communication skills, organizational habits and problem solving,gives guest facing travel workers the ability to have deeper and more productive interactions, eliminating potential service and quality gaps along the frontline. Higher level interactions will have short and long term positive impacts on the brand and the operation itself.

More Effective Travel Training with AI

Artificial Intelligence based technology is seeing mass adoption in the business world and especially within the travel industry. From customer facing technology to operational streamlining and strategy, AI technology has proven beneficial to travel business. Travel training is another facet of the business that can be elevated with AI platforms. Purpose-built and optimized technology can bring high levels of engagement and interactivity to training platforms for greater learning effectiveness at a faster pace than traditional training methods. Using innovative data loading and vectoring technologies such as RAG (Retrieval Augmented Generation), training platforms can be customized to the needs of the brand, delivering skills, habits and job specific duties in a more dynamic environment. AI powered training technologies, such as hospit-AI-lity, can also be deployed for ongoing development and upskilling opportunities, delivering long term benefits to the individual and the travel business.

Real Benefits for Travel Businesses

Dynamic training methods can deliver foundational, essential and advanced guest service skills and organizational habits faster and more effectively than older training methods. hospit-AI-lity is a purpose-built AI training platform that brings significant and valuable benefits to travel businesses:

Ensures travel workers have the skills and abilities they need for better and more productive guest interactions
Maintains strength and service levels along the frontlines
Elevates guest experiences and maintains quality standards
Creates opportunities for increasing the value of each stay
Builds and maintains high levels of brand equity and reputation

As travel demand returns to pre-covid levels, traveler expectations have also increased and maintaining high levels of guest service and quality is crucial for travel brands in a very crowded and hyper competitive marketplace. Designed specifically for the travel industry, hospit-AI-lity provides more effective new hire onboarding and continued training and development, reducing and eliminating potential service and quality gaps that can negatively impact guest experiences and brand equity.

A Fast Paced Solution for a Fast Paced Industry

The travel business has always operated at a faster pace than other industries and has always embraced new technology and innovation in a constant effort to improve operations and increase guest experiences. Older methods of travel training cannot keep up with the increasing and changing preferences and demands of the travel consumer and the business itself. New technologies, such as hospit-AI-lity, utilize AI based infrastructure to deliver more effective training at a much faster pace than traditional training platforms. hospit-AI-lity was specifically designed for the needs of travel businesses and delivers essential and advanced communication and organizational skills that travel workers need for higher performance and productivity. Travel consumers are driven by preferences and brand reputation when making purchasing decisions and eliminating potential service and quality gaps with next generation training will ensure both preferences and brand reputational needs are met and exceeded.