Mastering Conflict Resolution: Mapa Train The Trainer Course By Qualtec

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Qualtec offers a comprehensive Prevention and Management of Aggression and Violence (PMAV) Instructor Course designed to equip learners with the knowledge, confidence, and skills necessary to train others in recognizing early indicators, assessing, and de-escalating aggressive behaviors encountered in various professional settings.

Course Structure and Content

The PMAV Instructor Course spans three days, combining virtual and in-person learning to provide a well-rounded educational experience.

• Day 1: Theoretical Foundations (via Zoom)
o Understanding violence and aggression in the workplace
o Managing conflict within healthcare settings
o Ethical and legal considerations
o Strategies to prevent aggression and violence
o Identifying, assessing, and resolving conflict
o Recognizing and managing escalating situations
o Understanding the assault cycle
o Verbal de-escalation techniques
o Crisis management
o Personal safety and lone working practices
o Risks associated with physical interventions
• Day 2: Physical Interventions and ...
... Breakaway Techniques (Classroom)
o Team physical intervention techniques
o Disengagement methods
o Safe physical containment
o Evasive maneuvers
o Immobilizing and transporting individuals safely
• Day 3: Skills Refinement and Instructional Techniques (Classroom)
o Review and practice of physical skills
o Effective delivery of theoretical content
o Facilitation of physical exercises

This curriculum aligns with the Health Service Executive's (HSE) Policy on the Prevention and Management of Work-Related Aggression & Violence (2018), the Strategy for Managing Work-related Aggression and Violence within the Irish Health Service (2008), and the Mental Health Commission’s Code of Practice on the use of Physical Restraint.

Entry Requirements

Prospective participants should possess a good command of the English language and basic IT skills to engage effectively in the online components of the course. Qualtec provides assessments to ensure these prerequisites are met. MAPA Train the Trainer Course

Training Delivery and Location

The course is delivered over three days, with the first day conducted via Zoom and the subsequent two days held in a classroom setting at the Courtyard Hotel, Main Street, Leixlip, Co. Kildare. Participants are required to attend all sessions and actively engage through polls and discussions.

Technical Support

Qualtec offers comprehensive support for learners facing academic or technical challenges. Trainers are accessible via email during business hours, and assistance is available outside these hours for urgent issues.

Certification

Upon successful completion, participants receive a Qualtec Prevention and Management of Aggression and Violence Instructor Certificate, enabling them to train others in PMAV techniques.
Why Choose Qualtec?

• Experience: With over 15 years of delivering instructor courses and training more than 1,000 learners, Qualtec brings a wealth of expertise.
• Open Source: Graduates can deliver the course both within and outside their organizations.
• Satisfaction: Positive feedback highlights the course's effectiveness, backed by a money-back guarantee if not satisfied after the first day.
• Competence: Trainers are fully qualified, each with a decade of experience in healthcare and mental health settings.
• Resources: Participants gain access to a suite of materials, including PowerPoint presentations, guides, videos, and useful links.
• Progression: Opportunities to advance to other instructor courses, such as the QQI Level 6 Manual Handling Instructor Course, PHECC FAR Instructor Course, and more.

For those seeking to specialize in the prevention and management of aggression and violence, Qualtec's PMAV Instructor Course offers a robust and comprehensive training program tailored to meet industry standards and equip trainers with essential skills.