Vonage Wins Best Virtual Agent Platform At Cx Awards 2024

By Author: James Colin
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Vonage, a global powerhouse in cloud communications, dedicated to empowering businesses in their digital transformation journey, has clinched a prestigious win at the CX Awards 2024. Recognized for its groundbreaking low code/no code solution, Vonage AI Studio, the company has been bestowed with the esteemed Best Virtual Agent Platform award.

Savinay Berry, Vonage's EVP of Product and Engineering, expressed elation at the recognition, stating, "We are thrilled to receive the CX Awards accolade for Vonage AI Studio. This innovative platform equips businesses with the tools necessary to seamlessly engage with their customers across diverse communication channels. Through AI Studio, enterprises can effortlessly construct personalized engagement solutions, automated messaging, and speech-enabled applications, thereby fostering unique customer journeys and fostering lasting customer loyalty."

Charlie Mitchell, senior editor at CX Today and the awards' host, commended Vonage's exceptional contribution to the virtual agent platform landscape. "Vonage's outstanding virtual agent platform has set a benchmark in the industry, ...
... and we are delighted to witness its achievements acknowledged at the CX Awards 2024," remarked Mitchell.

Vonage AI Studio serves as a game-changing low code/no code tool, facilitating the design, creation, and deployment of customer engagement solutions operating in natural language through artificial intelligence. Leveraging intelligent conversations, Vonage AI Studio empowers businesses to enhance customer engagement through personalized and automated interactions across a myriad of channels, including voice, SMS, and messaging apps like WhatsApp.

This innovative platform empowers developers and IT professionals to effortlessly craft natural language customer engagement solutions, such as virtual assistants for self-service support, billing updates, appointment scheduling, FAQs, and much more. Moreover, Vonage AI Studio incorporates machine-learning models that continuously adapt by employing higher-performing messages, ensuring optimal efficiency, particularly during peak call volumes. These AI-driven conversational capabilities facilitate frictionless customer engagement, irrespective of the channel, preserving context and insights to deliver a personalized customer journey.

The CX Awards, presented by CX Today, a distinguished international news organization dedicated to recognizing excellence in the customer experience technology industry, celebrate organizations that demonstrate innovation, enhanced customer experiences, and exemplary execution. The judging process, led by a panel of esteemed industry experts including Megan Burns, Founder and Principal at Experience Enterprises, and Dan Miller, Lead Analyst at Opus Research, evaluates entrants based on their ability to showcase innovation, improved customer experiences, and effective execution.

Read More: https://www.techdogs.com/tech-news/business-wire/vonage-wins-best-virtual-agent-platform-at-cx-awards-2024