Mycom Osi Unveils Eaa Genaie: Telco Ops Revolutionized

By Author: Ben Gross
Total Articles: 460
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MYCOM OSI, a renowned provider of Network Assurance and Service Experience Assurance solutions to major communications service providers (CSPs), has just unveiled an innovative concept for an expert application. This new application, called Experience Assurance and Analytics (EAA) GenAie, utilizes artificial intelligence (AI) to offer real-time advice and predictive insights in a user-friendly, natural language format. By democratizing network data, EAA GenAie enables CSPs to enhance customer experience, improve operational efficiency, and even monetize their data.

EAA GenAie interacts with users in real-time, using text-based queries and large language models (LLMs), to address network problems, user experience issues, and provide step-by-step guidance for resolution. It helps users identify patterns in network and service experience problems, offering recommendations to expedite detection and resolution. Additionally, it provides summarized overviews of the most critical issues, allowing users to proactively assess and take action. Executives and business users can also benefit from EAA GenAie by gaining insights into ...
... network utilization, service experience, and customer feedback through natural conversations.

To power EAA GenAie, MYCOM OSI leverages extensive data sources and historical behavior analysis from their award-winning EAA Service Assurance platform. The application itself is built using Amazon Bedrock from Amazon Web Services (AWS), which offers a range of high-performing foundation models (FMs) from leading AI companies through a single API. This empowers CSP frontline operations and business teams to effectively handle complex network and service issues, democratize data access, reduce operational costs, and ultimately enhance customer experience.

More Information : https://www.techdogs.com/tech-news/pr-newswire/mycom-osi-announces-eaa-genaie-a-generative-ai-powered-assistant-concept-to-revolutionize-telco-operations-using-natural-language-dialogue