Genesys Awarded Two 2023 Global Aws Partner Awards

By Author: Arina Smith
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Genesys Receives 2023 Geo and Global AWS Partner Awards
Genesys, a global leader in AI-powered experience orchestration, has been honored with two prestigious awards at the 2023 Geo and Global AWS Partner Awards. These awards, announced during a Partner Awards Gala at AWS re:Invent 2023, recognize Genesys as a key player globally, contributing significantly to driving innovation and building solutions on Amazon Web Services (AWS).

Recognition and Collaboration
Categories of Awards:

Genesys received awards in two categories: Global Customer Experience Partner of the Year and Social Impact Partner of the Year—North America [1].
Collaboration Strength:

The collaboration between Genesys and AWS was highlighted as a transformative force, providing joint clients and partners with capabilities to deliver exceptional customer experiences globally [1].
Global Reach:

Leveraging the global infrastructure of AWS, Genesys extends the availability of its Cloud platform to organizations worldwide, reinforcing the strength of their collaboration and the value delivered to customers [1].
...
... Positive Impact and Charitable Initiatives
Touching Lives:

Genesys aims to positively impact over 100 million lives by 2030 through its work with nonprofits, demonstrating a commitment to using technology for social good [1].
Charitable Offer:

The Genesys Charitable Offer enables eligible charities to extend their reach by leveraging AI and automation, allowing them to focus more on providing support and empathy to their communities [1].
AWS Partner Network and Awards Process
AWS Partner Network (APN):

Genesys' recognition is part of the AWS Partner Network (APN), a global program supporting companies in building successful AWS-based businesses or solutions [1].
Awards Selection Process:

The Geo and Global AWS Partner Awards involved a self-nomination process, with AWS Partners participating across several award categories. Award submissions underwent a rigorous review by a third-party, Canalys, with a focus on customer success use cases [1].
Data-Driven Metrics:

Data-driven award categories used a unique set of metrics to measure AWS Partners' performance, with Canalys auditing the datasets to ensure accuracy and objectivity [1].
Conclusion
Genesys' recognition as a Global Customer Experience Partner of the Year and Social Impact Partner of the Year—North America underscores its commitment to innovation, collaboration, and positive societal impact. The awards reflect the success of the collaboration between Genesys and AWS in delivering outstanding customer experiences globally and contributing to the betterment of communities through charitable initiatives.

For more details on Genesys and AWS collaboration, you can visit Genesys Global Strategic Alliances with AWS [1].