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The Global Cloud-based Contact Center Market Is Expected To Grow With A Cagr Of 18% From 2024 To 2030
According to a market report by Lucintel, the future of the global cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences markets. The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030 with a CAGR of 18% from 2024 to 2030. The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.
In this market, solutions and services are the major segments of cloud-based contact center market by component.
Lucintel forecasts that services is expected to witness highest growth over the forecast period.
Within this market, BFSI will remain the largest segment.
APAC is expected to witness highest growth over the forecast period.
NICE, Genesys, Five9, Vonage, Talkdesk, 8x8, Cisco, Avaya, Serenova, and Content Guru are the major suppliers in the cloud-based contact center ...
... market.
This unique research report will enable you to make confident business decisions in this globally competitive marketplace. For a detailed table of contents, contact Lucintel at +1-972-636-5056 or write us at helpdesk@lucintel.com
About Lucintel
At Lucintel, we offer solutions for you growth through game changer ideas and robust market & unmet needs analysis. We are based in Dallas, TX and have been a trusted advisor for 1,000+ clients for over 20 years. We are quoted in several publications like the Wall Street Journal, ZACKS, and the Financial Times.
Contact:
Roy Almaguer
Lucintel
Dallas, Texas, USA
Email: roy.almaguer@lucintel.com
Tel. 972.636.5056
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