Servicenow Technology: Key Features And Benefits

By Author: Anilkumar
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Key features of ServiceNow technology:
• Workflow automation
• Service portals
• Knowledge management
• Case management
• Reporting and analytics
Benefits of using ServiceNow technology:
• Improved efficiency and productivity
• Enhanced customer satisfaction
• Reduced costs
• Increased agility and innovation
ServiceNow is used by organizations of all sizes and across all industries. Some examples of how ServiceNow is being used include:
• Salesforce uses ServiceNow to automate its ITSM and CSM processes.
• Bank of America uses ServiceNow to automate its HRSM processes.
• Johnson & Johnson uses ServiceNow to automate its compliance and risk management processes.
• UnitedHealthcare uses ServiceNow to automate its patient care management and RCM processes.
Overall, ServiceNow is a leading provider of cloud-based platform solutions for digitizing and automating workflows. Its technology is used by organizations of all sizes and across all industries to improve efficiency, productivity, and customer satisfaction.