Rooms With A View: Experiencing Dharmasthala's Hospitality

By Author: Devatha Residency
Total Articles: 5
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It is seen that if a good guest experience is provided at a hotel, then customer loyalty is built and in the process, consistent revenue is generated. The fact is that some of the customers would become lifelong clients of your homestay or hotel.
Also, in the current time, travelers have become a lot more tech-savvy, and deal-seeking and tend to have a lot more buying power. So, hotel/homestay owners must provide exceptional experiences for the customers. In this way, you can stand out from the competition and get a lot of repeat bookings.
So, if you are coming to Dharmasthala for worship or leisure, then it is recommended that you book the best Hotel in Dharmasthala. Further, we would discuss how you can plan for best-in-class hospitality for the customers. Let us have a look: -
Personalization of the stay
If you want to boost the homestay guest experience, then personalization is perhaps one of the best ways you can do so.
So, to make the guests a lot more welcoming, your staff members should be able to customize the preferences of ...
... your guests as well as all the desires that they might be having. In this way, your guest’s complete perception of the service and property would be influenced.
Additionally, after each guest interaction is done, you should note down each of the details and then share that through all the departments.
In this way, customer experience can very well be improved and thus staffs can interact with the guests in a lot more confident manner. Thus, in the process, customer loyalty can be increased.
Guest profiles need to be maintained
When it comes to guests, you should note down everything about them such as personal details, preferences as well as issues in the PMS system of the hotel. Guests like it when small things are remembered and there is a high probability that they will return.
Also, the staff members would be able to develop personal bonds with the guests which would come in a lot handy in boosting customer loyalty.
Customer Service
Any efforts that you put in such that your customers can have a comfortable stay would be noticed. Also, take care of any issues that they face and try to resolve them as soon as possible.
A few aspects that you can take care of are: -
Don't force them to buy rooms that are expensive and try upselling. Rather, understand their requirements and try to fulfill them accordingly.
Remember all the information that they shared and any special requirements that they might have.
Come up with a customer service statement and put that into your front desk of the reception.
Rewarding the repeat customers
If you have customers who come repeatedly to your homestay or hotel, then you should certainly reward them. You can provide them with discount rates/charges while they book with you. Other than this, you can provide them with additional benefits that one-time customers don't get.
For instance, free massage, a lot more room service, early access to the gym, a day trip to the temple, etc. In this way, they will feel a lot more special and there is a high probability that they will visit your homestay again.
Feedback
It holds a lot of importance that you are responsive and proactive towards feedback. You can ask your guests to leave the reviews and by that, they would feel that their opinions and thoughts matter. Also, you would be able to know the areas that need improvement in your homestay.